I just downloaded desktop manager 6.0.0. It is giving me a case of heartburn. It tells me "Address Book (NOT INSTALLED)". It will not synchronize the address from outlook with the device. I have same problem with home computer and work computer.
Does anyone know how to fix this thing?
I spent an hour on the phone yesterday with Sprint tech support. I was told this is a known problem for RIM. Do you suppose a solution could be in the works?
Best wishes,
Nancy

When does it give this message? Is it saying your address book is not installed on the device?

Is this the version you downloaded and did you get it from the RIM website?:

Software Name: Desktop Software v6.0 B47
File Name: 600_b047_multilanguage.exe
Download Size: 100.496 MB
Published Date: 09/09/2010

What version of outlook are you running?
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This is from RIM and aparently it is a know issue with some installs.


This is a previously known issue that has been escalated internally to our development teams.


Perform the following steps:

Back up the data on the BlackBerry smartphone. .
Delete all data and applications from the BlackBerry smartphone using the Wipe Handheld option. .
Restore the data to BlackBerry smartphone. .
Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Software.
Address Book (not installed) will no longer be present.

I have downloaded Desktop Software v6.0 B47 three times and when I try install it, get the message "600_047b_multilanguage.exe is not a valid Win32 application" and, of course, the installation halts. I had previously installed and used v4.6, then uninstalled it prior to the attempt with v6.0. I am running Vista with all SPs up to date.

Take a look at Re: blackberry desktop manager download: "not vali... - BlackBerry Support Community Forums and see if you answer is there. I'm wondering if it's just a bothched file download.
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