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Old 11-23-2010, 09:09 PM   #1 (permalink)
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Angry new ringtones ring through despite "vibrate" active

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i just changed three ringtone profiles and only those three continue to ring through no matter if i change the active profile to vibrate or all alerts off. the sprint store techs said it was a blackberry issue and wouldn't help me further. i'd appreciate any assistance. i just want to get these profiles set so they will "obey" the active profile.
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Old 11-24-2010, 07:50 PM   #2 (permalink)
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Default Re: new ringtones ring through despite "vibrate" active

I think you may have a ring tone set that the BB has interpreted as custom. the information below shows how to set up a custom profile . Take a look and see if you have one and then remove it
Different ring tones and alerts can be set for incoming messages and calls from specific contacts or groups of contacts. When a call or message is received, the BlackBerry smartphone uses the ring tone or alert assigned to the sender, even if the sound profile is set to Silent or Vibrate Only.

BlackBerry Device Software 4.1 and later
1. On the Home screen of the BlackBerry smartphone, click Contacts.
2. Select the contact that a custom ring tone is being added for.
3. Press the Menu key and click Edit.
4. Press the Menu key again and click Add Custom Phone Tune.
5. Select a ring tone from the list of available ring tones.
6. Press the Menu key and click Save.

BlackBerry Device Software 5.0
1. On the Home screen of the BlackBerry smartphone, click Sounds.
2. Click Set Contact Alerts.
3. Click Add Contact Alert.
4. Press the Menu key.
5. Click Add Name.
6. Click a contact.
7. To add additional contacts, repeat steps 3 through 5.
8. Click the application or item that you want to change.
9. Change the ring tone or alert information.
10. Press the Menu key.
11. Click Save.
Note: Set the sound profile to All Alerts Off to turn off notifications with the assigned ring tone or alert.
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Old 11-24-2010, 07:58 PM   #3 (permalink)
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Default Re: new ringtones ring through despite "vibrate" active

Also, if you have device OS 5.0+, be sure if you have set a Contact Alert that the volume in the Contact Alert is set to "Active Profile". If it is set to a number, the ringtone will ring despite the settings in the profile.
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Old 11-24-2010, 10:09 PM   #4 (permalink)
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Talking Re: new ringtones ring through despite "vibrate" active

Thank you tsac and Motorcycle Moma. Your tips did the trick! My ringers are fixed

Peace,
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Old 02-14-2011, 10:56 AM   #5 (permalink)
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Default Re: new ringtones ring through despite "vibrate" active

On my old BB (OS 5) I was able to enable and disable contact notifiers. Ie I cd have the BB on silent in a conference and important calls would be switched to vibrate - instead of the usual LOUD notification.

With the new OS6, I can either have the contact blast a sound (and disturb 200 people), or switch all alerts off (and miss the important call/ email/ PIN).

Who can I create a function that I can have two sets of alerts? One when the phone is silent (vibrate) and one for normal occasions (sounds etc.).

OS5 was fine - OS6 is a nuisance!
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