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Old 11-25-2010, 02:32 PM   #1 (permalink)
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Default Emails being deleted automatically - not a memory issue

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Hello,

I was hoping someone could help me with this issue. My old blackberry 8900 was deleting all new emails from my work email. It wasn't a memory issue on the phone. There was plenty of memory on the device and also on the external SD card. I switched phones 2 days ago to a Blackberry Bold 9700 and loaded the backup file from my old phone.

The emails continue to be deleted just moments after they arrive to the inbox. I have 4 email accounts set up on the phone and this only happens with one of them, my work email, which is the one that is activated for Email Reconciliation.

Can anyone please help me? This is very annoying and it affects my efficiency at work since I am constantly losing imporant emails and have to wait to be back at the office to respond.

Thanks!
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Old 11-25-2010, 03:11 PM   #2 (permalink)
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Default Re: Emails being deleted automatically - not a memory issue

I would say you have wireless reconcile turned on
messages > BB key > options > email reconciliation > turn it off
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Old 11-25-2010, 05:29 PM   #3 (permalink)
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Default Re: Emails being deleted automatically - not a memory issue

In addition to wireless email reconciliation check with the IT BES server support group. Options may be set to delete if mail is delivered to the Outlook desktop and if the messages are marked as read by some option or auto moved to a folder making Outlook see them gone. I have had this bit of aggravation on my BB until I turn of reconciliation but be aware the IT option on the BB may prevent it.
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