I have 2 9700xxx8217;s and both video cameras perform good. Did you check for any damage when received? And did you check to see if the water indicator was red? Itxxx8217;s in the battery compartment. It should be white. As a last resort, try to do a wipe. This will return the BB to factory and you may be able to see if it is a hardware issue. Replacing the OS is another option. You will need to get the latest handheld os from blackberry along with a copy of the desktop manager, all free. Read the instructions on loading the OS via DM. DO NOT try to load an OS not designed for your BB.
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