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Old 12-13-2010, 10:51 AM   #1 (permalink)
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Default Restoring Older Messages/ New Messages Download

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Hello All,
A blackberry was switched last week and the enterprise activation ran completely. The client declined to have older messages restored because he was running out. Now, i still have the back up and I know how to restore the older messages. When and if the older messages are restored, it may not show the new messages from the point when it was activated it, right? is it possible to restore only the older messages and then run enterprise activation to fill in the gap after the older messages up until today?
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Old 12-17-2010, 06:12 PM   #2 (permalink)
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Default Re: Restoring Older Messages/ New Messages Download

You now have a mess because the user was in a hurry. The best thing to do is have the user upload the data to the Outlook application then using DM replace the data with the backup. It will take some maneuvering to get the files straightened out by either deleting the dups or cleaning the BB and downloading the cleaned file to the BB. If the Outlook file looks clean the easiest method may be to wipe the BB and restore the files from the cleaned up backup or do a sync to outlook with the option that the Outlook wins.
Either way the user must take the time. Failing that tell the user he has to clean up the Outlook files manually and after he spends a few hours he will appreciate your efforts and the next time allow you to do your job.
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