BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-22-2010, 10:38 AM   #1 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: ATT
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BB 9300 can't turn off show sent messages

Please Login to Remove!

I have a new BB 9300 and selecting Yes to hide sent messages under messenger will not stick. I still see sent messages and the option always reverts to No. We have a BES server and I've tried different profiles. I didn't have this issue with the BB I gave back yesterday with the same policy set. Any ideas? This should be so simple.
Offline  
Old 12-22-2010, 02:37 PM   #2 (permalink)
CrackBerry Addict
 
Andi's Avatar
 
Join Date: May 2005
Location: Chicago
Model: 9700
OS: 6.0.0.448
Carrier: T-Mobile
Posts: 549
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default Re: BB 9300 can't turn off show sent messages

Did you (or the BES admin) check the folder redirection settings for your account on the BES?
Offline  
Old 12-22-2010, 08:52 PM   #3 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,257
Post Thanks: 42
Thanked 572 Times in 567 Posts
Default Re: BB 9300 can't turn off show sent messages

Welcome to the world of corporate control. Your IT department is in full control of all options and trying to hide messages or change options may be locked. You do realize the email and other things are monitored by the BES admin. Sometimes a change is made when the BB is upgraded or changed. Ask the admin.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS

Last edited by tsac : 12-22-2010 at 08:54 PM.
Offline  
Old 12-23-2010, 08:08 AM   #4 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: ATT
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 can't turn off show sent messages

It looks like everyone agress that the issue is on the BES server. I tried 3 different profiles, including the same one that was applied to my old BB, and none made any difference. Once I figure out how to get into the BES server I'll look and see if that feature is locked for my account and I'll let you know. Thanks for responding.
Offline  
Old 01-18-2011, 06:28 PM   #5 (permalink)
New Member
 
Join Date: Jan 2011
Model: 9300
PIN: N/A
Carrier: sprint
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 can't turn off show sent messages

Try a full battery pull. take it out and give it five to ten minutes. I had this issue with a user, same exact thing. Nothing seemed different on the BES settings but the option to hide sent messages would just reset to "no". Did an extended pull and it was good to go upon reboot.

Good luck.
Offline  
Old 01-19-2011, 07:46 AM   #6 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: ATT
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 can't turn off show sent messages

Pulling the battery didn't help. Neither has any profile setting changes. Thanks for the replies.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BB 9300 can't turn off show sent messages
Thread Thread Starter Forum Replies Last Post
Sent Messages from BB does not show in MS Outlook jfrancofmsd General 9000 Series Discussion - Bold 4 12-30-2008 07:45 PM
How do I get messages sent from BB to show up in GMail's Sent folder? adityanag General 8300 Series Discussion - Curve 16 09-02-2008 03:26 PM
BB 8300 Fails to backup Messages danixdefcon5 RIM Software 1 08-03-2008 12:28 PM
HELP!!!! Can't receive messages on BB Messenger (can send and deliver though) deepTO General BlackBerry Discussion 11 02-17-2008 02:54 PM
No messages on BB after server reboot. grmbl BES Admin Corner 3 02-06-2008 08:14 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.