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Old 01-10-2011, 03:15 PM   #1 (permalink)
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Default REM files

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I have a problem where I did a hard resent on my phone, and upon restore the device pictures on my SD card converted to .jpg.rem, but the thing is, I can't even view them on my BB either, they are just blank document icons with a green arrow. When I click on a .jpg.rem photo, it says "Unable to display file /Media Card/Blackberry/pictures/

I've tried everything, turning off all the encryption options (both in Security as well as Media Card). I've also tried emailing the .jpg.rem photos, but nothing happens; the photos wouldn't show.

I've also tried to copy/move the .jpg.rem photos to the Device Memory, but it says "File System Error".
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Old 01-10-2011, 03:27 PM   #2 (permalink)
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Default Re: REM files

These files have been encrypted but you could try decrypt them by transferring them to your PC through Media Manager. The encryption will be removed during the copy process.
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Old 01-10-2011, 04:19 PM   #3 (permalink)
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Default Re: REM files

This may help:

KB11454-Encrypted files stored on the microSD media card appear as .rem files
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