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Old 01-20-2006, 10:08 AM   #1 (permalink)
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I need help with the "Help" Icon on my bb7290 when I go and push the track wheel to go in I get this message. Uncaughtexception:java.long.NullPointerException
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Old 01-20-2006, 10:08 AM   #2 (permalink)
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Try upgrading to the latest OS.
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Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.
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Old 01-20-2006, 10:24 AM   #3 (permalink)
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How do I find out what I currently have. Would I be able to do it "OTA"?
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Old 01-20-2006, 10:29 AM   #4 (permalink)
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Options / About will tell you the OS version.
And you can not upgrade the OS OTA.
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Old 01-20-2006, 10:31 AM   #5 (permalink)
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it says v4.0.2.49 is this it??
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Old 01-20-2006, 10:39 AM   #6 (permalink)
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Yes. Follow the instructions in the Sticky Thread (#1817) on how to re-install your operating system.
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Old 01-20-2006, 10:48 AM   #7 (permalink)
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sorry, how do I get there?
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Old 01-20-2006, 10:54 AM   #8 (permalink)
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It is one of the Sticky Threads in the General BlackBerry Discussion Forum. Please lookf for it there and read it. Please.
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Old 01-20-2006, 09:48 PM   #9 (permalink)
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Man,I don't use help that often but clicked on it on my 7520 and damn...I have the exact same message.What gives? Is there something on the network that caused this??
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Old 01-20-2006, 11:10 PM   #10 (permalink)
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Isay we call rim a we tell them that they should make the help icon into a hyperlink directing anyone in need of help to this website. Who's with me.
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