BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 03-06-2011, 03:01 PM   #1 (permalink)
New Member
 
Join Date: Mar 2011
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BlackBerry User Tools

Please Login to Remove!

The BlackBerry User Tools disc caused my laptop to be corrupted after installation. I went to restart and it said something about Runtime and then the only thing that would boot up is the Windows Vista Home Premium screen. I cannot do anything! I can't even get into safe mode or BIOS. What would cause this?
Offline  
Old 03-06-2011, 05:26 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,596
Post Thanks: 87
Thanked 813 Times in 782 Posts
Default Re: BlackBerry User Tools

Is this a factory CD or a copy? The normal disk included with a new blackberry contains information on use and operation. It also contains a copy of Desktop Manager and the Basic OS for the handheld. Unless you received a copy with a virus it normally does not cause any issues. I suspect you have more going on than a problem loading the Blackberry CD.

The Vista Advanced Boot Options menu lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts. From there I would look for a problem.
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline  
Old 03-06-2011, 09:28 PM   #3 (permalink)
New Member
 
Join Date: Mar 2011
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BlackBerry User Tools

Quote:
Originally Posted by tsac View Post
Is this a factory CD or a copy? The normal disk included with a new blackberry contains information on use and operation. It also contains a copy of Desktop Manager and the Basic OS for the handheld. Unless you received a copy with a virus it normally does not cause any issues. I suspect you have more going on than a problem loading the Blackberry CD.

The Vista Advanced Boot Options menu lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts. From there I would look for a problem.
I have tried EVERYTHING and cannot get into the bios or safe mode. Computer freezes on the Windows Vista Home Premium screen. Very frustrating. I have tried to use a Vista recovery disc as well. No access! It was all after I installed the original BlackBerry user tools CD. I will have to have my files retrieved some how and then have purchase the Toshiba recovery disc to reinstall everything.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BlackBerry User Tools
Thread Thread Starter Forum Replies Last Post
Error Accessing DB after 5.0.2 Upgrade loweredxtreme BES Admin Corner 5 01-10-2011 03:32 PM
Bes 4.1.7 Mr2 Mikey_AGBoston BES Admin Corner 5 04-29-2010 02:37 PM
More iPhone vs. BB djm2 BlackBerry Versus 116 07-17-2008 09:42 PM
[2005-04-04] RIM to Preview Next Generation BlackBerry MDS at WES bfrye BlackBerry In the News 3 04-13-2005 08:02 AM

OEM IBM SurePOS 700 4800-743/783 250W Power Supply DPS-250AB-45A 46N1999 46N1998
$22.99
OEM IBM SurePOS 700 4800-743/783 250W Power Supply DPS-250AB-45A 46N1999 46N1998 pictureOEM IBM SurePOS 700 4800-743/783 250W Power Supply DPS-250AB-45A 73W0893 73Y0892
$22.99
OEM IBM SurePOS 700 4800-743/783 250W Power Supply DPS-250AB-45A 73W0893 73Y0892 pictureOEM VIDEO GRAPHICS CARD 14R0019 TSCC0036901 --IBM SURE POS 4840-563 TOUCH SCREEN
$6.99
OEM VIDEO GRAPHICS CARD 14R0019 TSCC0036901 --IBM SURE POS 4840-563 TOUCH SCREEN pictureLOT OF GENUINE OEM ORIGINAL SCREWS/BOLTS--IBM SURE POS 4840-563 TOUCH SCREEN
$3.99
LOT OF GENUINE OEM ORIGINAL SCREWS/BOLTS--IBM SURE POS 4840-563 TOUCH SCREEN pictureOEM LCD MONITOR CONTROLLER BOARD 14R0006--IBM SURE POS 4840-563 TOUCH SCREEN
$4.99
OEM LCD MONITOR CONTROLLER BOARD 14R0006--IBM SURE POS 4840-563 TOUCH SCREEN picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.