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Old 03-07-2011, 12:27 PM   #1 (permalink)
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Default OS 6 Installer Problem

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Ran the installer on the windows 7 machine - all went well

running the sabe installer on windows 2008 server (Bes server) in order to provide software to Bes for wireless upgrade and while running installer after i select the language (first time) then the blackberry logo comes up - installer unpacks - then it asks for language again (thsi time for terms and all the legal ...) i click next and error comes up

Error 1723. There is a problem with this Windows intaller package. A DLL required for this intall to complete could not be run. Contact your support personnel or package cendor. Action RIM_UpdateLicenseAgreementConrtol, Entry; BBDMUtil_Update.......


Has anyone had this issue - i ahve rebooted the server - also verified that other programs can install so it's not windows installer issue - even though the error is for windows installer .


Any suggestions?
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Old 03-08-2011, 08:01 PM   #2 (permalink)
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Default Re: OS 6 Installer Problem

really? - no one ?
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Old 03-09-2011, 02:58 PM   #3 (permalink)
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Default Re: OS 6 Installer Problem

No Suggestions, but I am also having the exact same issue.

someone help!
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Old 03-09-2011, 03:38 PM   #4 (permalink)
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Default Re: OS 6 Installer Problem

Found my solution, maybe it will work for you.

I had to download and install the 32-bit Microsoft Visual C++ 2008 SP1 Redistributable Package.

After I installed that the device software package installed successfully.
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