Dear Support,

We have a device with this PIN (removed) IMEI (removed) and a contract of BIS trough MOVISTAR provider but when we are trying to synchro OUTLOOK with an Exchange account all seems to work fine be if I read a message on my device, then the same message in Outlook appears as not read and at the contrary, if I read a message in Outlook, does not read in the device. The device has not any kind of filter. Perhaps, itxxx8217;s something related with the BIS service???
We are using Desktop Manager v 6.01 to synchro in bidirectional all itmes between device/Outlook. we have an exchange e-mail account.

Thank you very much for your kind assistance in this matter.

Edited to remove PIN and IMEI information.

Email using BIS does not sync. It appears that it is working as it should.