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Old 03-16-2011, 03:21 AM   #1 (permalink)
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Default 9300 Curve does not show emails as HTML

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I have a few blackberry users in my office. Some of them cant view HTML email.
As per the manual, I went to the emil settings, but I couldnt find the "Download Images Automatically" option or anything related to HTML. it has only the following options.

send mail to handheld
Save Copy in Sent Folder
Use Auto Signature
Use out of office Reply

The model is : 9300 smartphone (3G, wifi) v5.0.0.977 (Platform

I request for the help of experts.
Old 03-16-2011, 10:17 AM   #2 (permalink)
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Default Re: 9300 Curve does not show emails as HTML

Messages > Options > Email Settings:

Enable HTML Email: YES
Automatically download images: YES

Users might still have to request "get images" manually, on an email-by-email basis, even with these settings.
Old 03-16-2011, 10:38 AM   #3 (permalink)
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Default Re: 9300 Curve does not show emails as HTML

Are these devices on BES? If so, what version of BES?
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
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