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Old 03-16-2011, 09:50 PM   #1 (permalink)
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Default NewBie Exchange question

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Hi All:
I have recently gone back to the BlackBerry - hallelujah!! But I am trying to find a guide to exactly what you can and can't do working with Contacts and Exchange, and how they synch. eg notes, shared contact folders, adding new contacts and selecting which folder to add to, what "recent Activity is tracked and from where and for how long, etc. - have spent hours searching the web. If anyone can point me to the best sites on this, would be very much appreciated thank you!

We use Outlook and Exchange extensively, but not BES - only 2 users. Have phoned synched up with Exchange, and all good - synching Public folder and one other selected folder.
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Old 03-20-2011, 10:53 AM   #2 (permalink)
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Default Re: NewBie Exchange question

Go here first.

User Guide - BlackBerry Torch 9800 Smartphone - 6.0

Also

http://www.blackberry.com/btsc/micro...0%201198900785
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Old 03-20-2011, 04:40 PM   #3 (permalink)
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Default Re: NewBie Exchange question

Thanks "Master". Have read through these, but not giving me what I require. One question:
1. To synchronise contact information using BIS and Exchange, so I have set actually plug in my BB to my PC? I didn't have to do this with my old iPhone - and I know BB is MUCH better that the iPhone in terms of Outlook synchronisation
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Old 03-20-2011, 07:21 PM   #4 (permalink)
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Default Re: NewBie Exchange question

Quote:
Originally Posted by cathyall View Post
1. To synchronise contact information using BIS and Exchange, so I have set actually plug in my BB to my PC?
Yes.
BIS only provides wireless email sync with Exchange.
PIM sync is via cable.

For wireless PIM sync, you need a BES and appropriate data plan.

Quote:
Originally Posted by cathyall View Post
and I know BB is MUCH better that the iPhone in terms of Outlook synchronisation
With BIS, I highly disagree.
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Last edited by penguin3107 : 03-20-2011 at 07:23 PM.
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Old 03-20-2011, 07:23 PM   #5 (permalink)
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Default Re: NewBie Exchange question

Bummer! And I thought it would be just like my iPhone! Thanks for your help
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Old 03-20-2011, 08:07 PM   #6 (permalink)
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Default Re: NewBie Exchange question

I think what your trying to do is synchronize the exchange account you have either with your company or other business server. Security would be open if you were able to gain access to the exchange servers and not controlled by some form of "front door" like the BES blackberry server. The BIS services on the BB you have do allow wireless sync with Google and Yahoo for email. You can also create a Google contact list via an app to do contacts. Keep in mind the blackberry is basically a business tool designed for connection to the corporate BES servers. To keep up with the market RIM has opened the door to other services and applications but not enough to jeopardize security. Wired sync will allow you to move calendars and contacts. Email can be forwarded if your company allows it. You can create additional emails on the BB that will allow you to do some of what your trying to do. I highly suggest you not use the email given to the blackberry assigned by the carrier for any use where the potential for spam would cause issues.

This may help a bit

KB19270-How to enable Google Contact Synchronization
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Old 03-20-2011, 09:33 PM   #7 (permalink)
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Default Re: NewBie Exchange question

Thanks "Master". I am only trying to synch information directly within our Outlook Exchange profiles - not Google. Would I still need BES to synch wirelessly?
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Old 03-21-2011, 03:34 AM   #8 (permalink)
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Default Re: NewBie Exchange question

Now I am REALLY confused! I have just spent 2 hours with a long standing client whose 9 staff all have iPhones and Hosted Exchange. We tested a few things - her iPhone and Exchange and my BB and Exchange. She could:
1. Add a new contact and select which shared folder that contact went to - I could not
2. Add notes in on her iPhone to a contact record and it synched within minutes to that record on her Exchange (she also had her laptop and was connected to Exchange). I had to plug my BB into my PC for it to update any records - even though we have Exchange.

I am beginning to doubt the benefits of BlackBerry for the small business user. I had to pay my IT firm for 5 hours of time to set my BB up with my Exchange - she paid for an hour initially, and then connected all of her other staff up themselves, within minutes.

Am I missing something here? Is my long standing love affair with BB over?

Ireally would appreciate any guidance here on what the benefits of BB for a small business (under 10 users) with Exchange - please and thank you
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Old 03-21-2011, 05:59 AM   #9 (permalink)
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Default Re: NewBie Exchange question

Quote:
Originally Posted by cathyall View Post
her iPhone and Exchange and my BB and Exchange. She could:
1. Add a new contact and select which shared folder that contact went to - I could not
2. Add notes in on her iPhone to a contact record and it synched within minutes to that record on her Exchange (she also had her laptop and was connected to Exchange). I had to plug my BB into my PC for it to update any records - even though we have Exchange.
Exactly. The iPhone uses Activesync to communicate with Exchange. With Activesync, you wireless sync of Mail, Calendar and Contacts.

Your BlackBerry does not use Activesync... it uses BIS. With BIS, you only get wireless email sync.
For wireless sync of mail, contacts, calendar, notes and tasks... you need BES.


Quote:
Originally Posted by cathyall View Post
I am beginning to doubt the benefits of BlackBerry for the small business user. I had to pay my IT firm for 5 hours of time to set my BB up with my Exchange - she paid for an hour initially, and then connected all of her other staff up themselves, within minutes.
Am I missing something here?
BES Express 5 was designed for small business and will provide all the functionality you're looking for, and then some. It's also free. Your IT staff should become familiar with it if there's BlackBerry handhelds deployed in your company.
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Old 03-21-2011, 06:05 AM   #10 (permalink)
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Default Re: NewBie Exchange question

Thank you "BB God" - I still don't understand the benfits of BES - particularly if it costs my clients - who are only ever small businesses with 5-10 staff. There are very few IT firms dealing at this level of the market, who understand how to set up for for BES. It is not so much much that it is free - happy to pay something - it is the IT learning and set-up curve that is the barrier, and I am yet to find something definitive on what BES provides over and above - aside from Public Folder synch.. Although I am very much wanting to!
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Old 03-21-2011, 06:25 AM   #11 (permalink)
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Default Re: NewBie Exchange question

BTW - thank you so much - has been a nightmare trying to search and work this much out to date. (And I am not illiterate in terms of user functionality!)

One of the options I tried on this was contacting BlackBerry direct - the response to the email was " Thank you for contacting BlackBerry Technical Support. The email you submitted has not been delivered. Please find many alternative support options below." ???? Not delivered and yet they could tell what it was about and give alternaitve options??

I also rang RIM in Australia - did not want to know, and referred me to the BB website. I have to say, for the SME user, I have not much faith - for all sorts of reasons in BB right now. Is there anywhere I can go resource wise to really understnad what the differences are?
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Old 03-21-2011, 07:18 AM   #12 (permalink)
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Default Re: NewBie Exchange question

Quote:
Originally Posted by cathyall View Post
I still don't understand the benfits of BES - particularly if it costs my clients - who are only ever small businesses with 5-10 staff. There are very few IT firms dealing at this level of the market, who understand how to set up for for BES. It is not so much much that it is free - happy to pay something - it is the IT learning and set-up curve that is the barrier, and I am yet to find something definitive on what BES provides over and above - aside from Public Folder synch.. Although I am very much wanting to!
Honestly, you or your IT staff, need to do some due diligence here.
Suffice to say, BES is extremely powerful, feature-rich and secure. Far more than Activesync.
I'm sure there's plenty of whitepapers that you can read comparing the BES to Activesync which would help your decision making.

If you want "something definitive" then just read the BES documentation or at the very least scan through the BES section at blackberry.com to get an overview.
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Last edited by penguin3107 : 03-21-2011 at 07:20 AM.
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Old 03-21-2011, 08:06 AM   #13 (permalink)
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Default Re: NewBie Exchange question

Hi Penguin. We have done some due diligence here. I think we would know more about Outlook and Exchange functionality than most around. I have read through the BES documentation and as many whitepapers as I can find. What none of the documentation says is exactly what it does from the user viewpoint. It seems to me as if you need to have something like Wicksoft to really make the mobile synch hum when you are using multiple contact folders - whether shared or public folders.
I am sorry I I sounded naive on this - this is one of the problems with trying to source information for the SME market - there seriously aren't many people around with that expertise.
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Old 03-22-2011, 06:31 AM   #14 (permalink)
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Default Re: NewBie Exchange question

Hi Penguin. To close off on this thread, I want to firstly thank you for you information about how BB actually synchs natively with Exchange. That information about BIS and BES was the most useful and invaluable thing I gained from this forum - thank you. Saved me many hours of heartache searching.

FYI, I paid my IT support firm for 5 hours of their time last week to set up my BB with Exchange, and then to investigate Wicksoft. Unfortunately, Wicksoft only supports up to Exchange 2003 - we are on 2008 - but they have been great in their offers to come back to us.

We deal with Micros Businesses - typically between 2-10 users. Some are on Exchange - those that aren't, we generally sell them on the concept of Exchange - we earn nothing from this - apart from the ability for them then to run our software on a multi-user platform. Most if not all the businesses we deal with have no comprehension of what Exchange is about - we have written our own White Paper on Exchange - after waiting years for an IT firm to put something together which explains it in a way our clients can relate to.
Most of our muliti user clients ask us about mobile phone synchronisation. They are the same clients who - when they have Exchange - have never been taught about the benefits of Exchange and how to maximise it. Even if they have paid $15k or therabouts to implement it. Most IT firms dealing in this market know very little about Exchange and Outlook benefits - even fewer know about BES.
So my due diligence was to ask numerous sources - to no avail until here. And then to spend around 60 hours searching and exploring through the web, and contacting RIM.

I dislike the presumed attitude about doing due diligence. This is the thing that really scares the market we deal with away. If they don't understnad the technology they are buying, I always tell them not to buy it.

I am in the process of putting together my own White Paper on the differences between iPhones and BB for the micro SME market we deal in. I have been a long time fan of the BB as I have been a long time power user of Outlook with Exchange. If anyone is intersted in my White Paper, please let me know. You will need to bear in mind the market it is geared for, and that it will not be a comprehensive comparison - just that it will be what people are looking for to try and help them understand.

Arrogance in IT has long been its downfall
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