My phone has crashed this morning (as always at the worst possible time, waiting to hear about a job).

It reads- Reload Software: 552 and above this text has a strange symbol of a screen with a circle, square and triangle in it surrounded by a circle with a line running through.

I have tried taking out and replacing the battery a number of times and connecting it to my computer with the desktop software updated on but it wont connect as it believes it is turned of or reloading.

I have tried the Blackberry support services, but as I cannot get into the phone I cannot register the SPR ID or any of the information.

I have a CURVE.

I hope you can help,

Richard

Time to connect to your pc and re-install the operating system on the BlackBerry. It's a good time to make sure you have the latest/greatest version of the OS for your particular model.

How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ

Thanks Ramba 47,

Unfortunately though as it is in Reload Software mode - the phone won't connect to the computer... any thoughts?

What model CURVE do you have? There are several 8300, 8500, 8900, 9300 - all different. Really need to know that, so please update your profile.

See the yellow sticky at the top of the Help section in case it doesn't connect.

Go to to the section for your model BB and look for the yellow sticky at the top. It has the latest OS and instructions to get up up and running again.

Hi, Thanks for helping - It's an 8520 will update my profile with that.

On my Blackberry desktop software, there doesn't seem to be a help section, or a yellow sticky - is that what you mean?

The 8500 section of our Forum: here: General 8500 Series Discussion - Gemini - BlackBerry Forums Support Community

And here: BlackBerry Help - BlackBerry Forums Support Community