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Old 03-19-2011, 01:55 PM   #1 (permalink)
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Default No caller name when BB is locked

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Hi everyone,,,
Can anybody help me with this prob??
when my BB 8900 is locked, although the name and number of the caller is saved in my phone, the number appears, and not the name. when it is unlocked thn the name appears as normal...
so its sometime really embaracing that frnds call and when u see only number appearing u ask who is this, frnds really mind this...

If anyone know please share
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Old 03-19-2011, 03:40 PM   #2 (permalink)
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Default Re: No caller name when BB is locked

Unless you have them loaded in your contacts it will only display the number calling.
Also RIM is aware of this issue with calls that DO have a name in the contact list and do not display. The only thing they say is they are working on it.
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Old 04-01-2011, 09:10 AM   #3 (permalink)
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Default Re: No caller name when BB is locked

Check if you have Content Protection set to "on". If it is set to "on" your addresses cannot be decrypted while the phone is locked.

You can avoid this by going to

Options > Security Options > Encryption

Set "Include Contacts" to "No". Save.

You should then see the name of the person who is calling you, even when the phone is locked.
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