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Old 03-22-2011, 12:48 PM   #1 (permalink)
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Default Another de-register thread

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My dad's company has been getting rid of all of it's old blackberrys to upgrade. The old ones were given out to staff, and i've now got an old 8100.

It's on O2 UK and so am I, but i can't set up a mail account via the BB handset or O2's BIS webpage. I am on an O2 BB tariff.

When trying to do it via the handset the only options in the Setup Wizard bit are:
1) Work email account via BB enterprise server
2) Skip email setup

Why would this be? I thought there was meant to be another option?

When trying to set up via o2's BIS pages, it tells me the phone is already registered, will o2 de-register it if i ask them nicely? If not, i seem to remember seeing a thread explaining how to do it..?
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Old 03-22-2011, 03:19 PM   #2 (permalink)
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Default Re: Another de-register thread

You need to go to the original owner and have them delete their BIS plan. Or if this was on BES, remove the IT Policy, if there s one. See the FAQ.

Do you have the BB data plan add-on? Need that for email.
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Old 03-23-2011, 12:07 PM   #3 (permalink)
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Default Re: Another de-register thread

After you've done what Dubdub's said you can try some other things. The reason you need to remove the old corporate IT Policy is that the first thing companies restrict with these policies is the ability to use anything but the company email. So after youve taken care of that:

Ring up o2 and make sure they have your BlackBerry data plan provisioned properly on your account. You can add an email address via pc by logging into your BIS page at u2 and making the addition there.

Last edited by rambo47 : 03-23-2011 at 12:10 PM.
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Old 03-26-2011, 06:43 AM   #4 (permalink)
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Default Re: Another de-register thread

Ok i used JL_Cmder to remove the IT policy. I can now use BBM, but i still don't have the option to set up email. Facebook/Appworld don't work either, gives a message about not being allowed by my dataplan, so i think that's because my data plan hasn't kicked in yet.

I've still only got options for Enterprise Email and Skip email set up. Why could this be?
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Old 03-26-2011, 06:50 AM   #5 (permalink)
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Default Re: Another de-register thread

Okay... My mistake. I can now log into o2's BIS page where i couldn't before. I've now got email working.
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