BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-23-2011, 10:25 PM   #1 (permalink)
Thumbs Must Hurt
 
steakman's Avatar
 
Join Date: Dec 2007
Location: Calgary/Ft McMurray
Model: 9900
OS: 101.0.238
PIN: 2826774b
Carrier: Telus-Personal/Rogers Work
Posts: 147
Post Thanks: 5
Thanked 3 Times in 3 Posts
Default Cannot Install BB DTop - on Win XP machine..??

Please Login to Remove!

This is weird and it seems to have stumped my IT team as well.

I Work for a Global company (will not identify in order to prevent embarrasment of Senior Management)...we as sales people do not have BBerrys.! for 2011...pretty Amazing eh.?

Anyway. We are running Lotus Notes 8.5 on Brand New HP EliteBooks 8440p machines. We do have BES up and running although only "senior" management have company BlackBerrys that are integrated via BES.

As such, I just started with these guys and still have some 300+ contacts in my personal BB 9000 that are totally applicable to my new employment. I have come to understand the BB DTop will in fact allow me to sync with Notes even though I'm not on BES ... I really don't want to have to type in each and every contact into Lotus.

When I try to load BB Desktop via either a DL from RIM or off an older CD, I go to install and get a Window pop up with a weird script... I hit OK and the install dissappears with no evidence of the install being successful.

I was told to do a disk cleanup - did so and same thing happens.




Anyone have this issue..??
...and maybe a FIX..??

thanx,

Stk
__________________
'06 D'max/Alli Road Warrior
390,910 km's
Q10 (Telus) / VM605 / PB LTE / Garmin NUvi 3580LM

Last edited by steakman : 03-23-2011 at 10:51 PM.
Offline  
Old 03-23-2011, 11:45 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,045
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default Re: Cannot Install BB DTop - on Win XP machine..??

I'm guessing your company has restricted installation of applications on your laptop to only those with admin privileges. I have installed BlackBerry Desktop Software (always from a download, never from a disk) on literally dozens of machines running WinXP. Never a problem.

You might try deleting all traces of this software from your machine, restarting it, and downloading a fresh copy to install. And you should have an internet connection during install.
Offline  
Old 03-25-2011, 12:15 AM   #3 (permalink)
Thumbs Must Hurt
 
steakman's Avatar
 
Join Date: Dec 2007
Location: Calgary/Ft McMurray
Model: 9900
OS: 101.0.238
PIN: 2826774b
Carrier: Telus-Personal/Rogers Work
Posts: 147
Post Thanks: 5
Thanked 3 Times in 3 Posts
Default Re: Cannot Install BB DTop - on Win XP machine..??

Actually Rambo, they havent. I'm thinking it must be something with Windows itself..corrupted kernel or something like that..? Anyway..next time in the Centre of the Universe (Toronto), I'll bring it in to them and they can mess with it. for now I'll just keep putting my contacts in my pers BB. One day I'll get em sync'd.

thanx.. and if anyone else has seen this and might have a different answer, I'm all ears.!

stk
__________________
'06 D'max/Alli Road Warrior
390,910 km's
Q10 (Telus) / VM605 / PB LTE / Garmin NUvi 3580LM
Offline  
Old 03-25-2011, 01:38 PM   #4 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,045
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default Re: Cannot Install BB DTop - on Win XP machine..??

One last thing you *could* try is installing the software in safe mode. It takes some minor tinkering to allow safe mode installs, but it's not that tough:

Install/Uninstall in Safe Mode
Offline  
Old 03-25-2011, 02:28 PM   #5 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,767
Post Thanks: 16
Thanked 504 Times in 490 Posts
Default Re: Cannot Install BB DTop - on Win XP machine..??

I was thinking same as Rambo, and you didn't mention, so I have to ask: Are you allowed admin privileges on the computer? Have you successfully installed other applications?
__________________
- Ira
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Cannot Install BB DTop - on Win XP machine..??
Thread Thread Starter Forum Replies Last Post
Losing Call Logs, SMS or Emails? Optimize your BB! How To Setup for max free memory! John Clark BlackBerry Help 1620 12-31-2012 07:43 AM
Please help me to install Japanese into BB 8520 xxxrosexxx General 8500 Series Discussion - Gemini 1 11-21-2009 12:58 AM
BB as modem Win 2K-OK, Win XP-FAIL Cavi Mike General Legacy Device Discussion 4 05-31-2009 02:38 AM
BB Desktop Manager Cannot Find Install File and cannot delete, repair, or reinstall jlthomas313 RIM Software 3 03-12-2009 05:48 AM
Win Xp Sp3 Compatibility Mode SolutionsBB General BlackBerry Discussion 6 12-20-2008 09:33 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.