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Old 03-25-2011, 02:28 PM   #1 (permalink)
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Default Removing BES components from handheld

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As an experiment a few weeks ago, my IT guy changed me from a BIS user to a BES user. The connection to the BES has somehow broken, and he doesn't know how to fix it. He told me that I should just revert back to the BIS configuration. I have set up my e-mail addresses, but when I try to run Blackberry Protect, it says that the phone is still configured for BES use. How do I get rid of the BES info? My IT guy is no help.

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Old 03-25-2011, 03:04 PM   #2 (permalink)
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Default Re: Removing BES components from handheld

not a fun deal
backup with desktop manager before you do this

KB14202-How to remove an IT policy from a BlackBerry smartphone
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Old 03-25-2011, 05:44 PM   #3 (permalink)
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Default Re: Removing BES components from handheld

Wow. Great IT guys. Sounds like a 10-year old playing with a fork and an electrical outlet. It's BOUND to end badly.
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Old 03-26-2011, 09:33 AM   #4 (permalink)
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Default Re: Removing BES components from handheld

One would think the IT people would at least read the manual. Amazing
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Old 03-26-2011, 11:08 AM   #5 (permalink)
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Default Re: Removing BES components from handheld

Backup.
Remove IT Policy.
Wipe with JL_Commander.
Reload OS.
Restore data from backup file.
Avoid interaction with the IT folks.
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