Originally Posted by leestewart
The bad news is that I had the Sametime (for IBM Lotus Sametiime IM) client and it disappeared. So I searched and went back and downloaded and reinstalled. It looks markedly different and now shows up as "Enterprise IM". (Maybe the difference in versions between OS 4 and OS 5?)
But when I try to log in, I get "Data services unavailable".
Lotus Sametime is for Lotus Notes environments.
I highly doubt your company is using the same IM platform now that they've migrated to Exchange.
Has your company implemented a new IM platform as well? Most likely OCS?
If this is the case, then you'll need the appropriate Enterprise Messenger client on your handheld and this is something that will most likely be pushed to your handheld via BES.
You should not be downloading that manually on your own.
Speak to your IT department. Not only do they need an internal IM server set up properly, but they also need BlackBerry Collaboration Services set up and configured to integrate with your IM server.
As an end user, this is stuff that you probably have no control over.