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Old 04-02-2011, 04:54 AM   #1 (permalink)
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Default Blackberry 9780 - will not connect to exchange server!

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I have a Blackberry 9780 but it will not connect to our Exchange Server. The Server URL is correct and so are the other fields the Blackberry requests me to fill out. For some reason it will not connect?! Does anyone have any thoughts as to why? The fields are 100% correct as have another Blackberry in the family and his connects to the server no problem.

I would really appreciate your thoughts!
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Old 04-02-2011, 05:53 AM   #2 (permalink)
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Default Re: Blackberry 9780 - will not connect to exchange server!

Do you have a BlackBerry data plan?
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Old 04-02-2011, 06:01 AM   #3 (permalink)
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Default Re: Blackberry 9780 - will not connect to exchange server!

I don't know what one is but I have no service agreements or cover with Blackberry - I have gone through every portal to get this working but for some (unknown) reason - it just won't connect to the server. The server URL is correct because i've been able to access the e-mails by going through the internet.
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Old 04-02-2011, 12:16 PM   #4 (permalink)
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Default Re: Blackberry 9780 - will not connect to exchange server!

You need a BlackBerry data plan through your carrier to use any data services like email.
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Old 04-04-2011, 12:44 PM   #5 (permalink)
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Default Re: Blackberry 9780 - will not connect to exchange server!

I phoned my carrier today and they informed me I already have a data plan. Thanks.
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Old 04-04-2011, 01:53 PM   #6 (permalink)
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Default Re: Blackberry 9780 - will not connect to exchange server!

Yeah, but is it a BlackBerry data plan or a generic smartphone plan provided by ?, your carrier.
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