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Old 04-13-2011, 10:14 AM   #1 (permalink)
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Default Word 2010 files won't open

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Since we have all upgraded our office PC's to MS Office 2010, we can't view .doc files (in Word 2010, save as word 97-2003 file), we get "Unrecognized document format."

We can choose "edit with documents to go" instead of "view"

Anybody have a solution?
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Old 04-13-2011, 10:42 AM   #2 (permalink)
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Default Re: Word 2010 files won't open

Do you have the latest version of DocsToGo?
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Old 04-13-2011, 11:46 AM   #3 (permalink)
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Default Re: Word 2010 files won't open

As far as I know, we do.

I'm not sure why you are asking, the documents to go works fine, its the native bb that won't view it.

Is there a way similar to a PC where we can say to open all .doc files with documents to go??
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Old 04-13-2011, 11:49 AM   #4 (permalink)
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Default Re: Word 2010 files won't open

Every time MS updates Office, something breaks. Wait for MS and RIM to get together on a solution or downgrade back to an earlier version of Office.
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Old 04-13-2011, 11:59 AM   #5 (permalink)
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Default Re: Word 2010 files won't open

I'm wondering if saving as a 2010 document [docx] and changing the extension on the file itself to doc would make a difference.
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Old 04-13-2011, 12:47 PM   #6 (permalink)
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Default Re: Word 2010 files won't open

docx is actually a zip format, rename one to .zip then open it up and have a look.

There is a KB article on this issue: KB23912
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