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-   -   Only receiving emails from Junk Folder (http://www.blackberryforums.com/general-blackberry-discussion/247645-only-receiving-emails-junk-folder.html)

mahpatel 04-18-2011 08:51 AM

Only receiving emails from Junk Folder
 
Hi
I am only receiving mails from my junk folder. it was not like this before. I can't remember from when this started but I think when I upgraded to OS6 on my 9700.

jsconyers 04-18-2011 09:02 AM

Re: Only receiving emails from Junk Folder
 
We need more details. Are you on a BES?

mahpatel 04-18-2011 02:37 PM

Quote:

Originally Posted by jsconyers (Post 1715256)
We need more details. Are you on a BES?

No I am on BIS.
Posted via BlackBerryForums.com Mobile

mahpatel 04-18-2011 02:39 PM

Re: Only receiving emails from Junk Folder
 
Its not one of those emals like Google or Hotmail etc but it frm a domain that I have. Like [email address]
Posted via BlackBerryForums.com Mobile

aiharkness 04-18-2011 02:45 PM

Re: Only receiving emails from Junk Folder
 
If it is a server level spam filter -- that is, if the spam is filtered before even going into your inbox -- then it shouldn't even be going to your BlackBerry. If that is the setup, have you looked to see if the spam is in fact not being filtered? And have you tested to confirm that ligit email is not coming to the BlackBerry, and that it is going to the inbox and not to the BlackBerry?

For what it's worth, weird email problems are often fixed by deleting the address from BIS and then adding it back. A typical way to do it would be to delete the address in BIS, delete the service books for that address on the BlackBerry, wait a while (a couple of hours to half a day), then add the address back to BIS and resend service books.

mahpatel 04-18-2011 04:41 PM

Re: Only receiving emails from Junk Folder
 
Thats not my problem. My issue is that I get Junk on my BB and don't get any good mails from Inbox. I have no spam on server level.

aiharkness 04-18-2011 04:51 PM

Re: Only receiving emails from Junk Folder
 
Seems to me you didn't understand my post.

At any rate, did you try my suggestion?

ODONGO 04-19-2011 03:08 AM

Re: Only receiving emails from Junk Folder
 
just delet the service book from BB HH and reconfigured the eamil id .. it should resolved yuor issue


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