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Old 04-18-2011, 09:51 AM   #1 (permalink)
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Default Only receiving emails from Junk Folder

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Hi
I am only receiving mails from my junk folder. it was not like this before. I can't remember from when this started but I think when I upgraded to OS6 on my 9700.
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Old 04-18-2011, 10:02 AM   #2 (permalink)
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Default Re: Only receiving emails from Junk Folder

We need more details. Are you on a BES?
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Old 04-18-2011, 03:37 PM   #3 (permalink)
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Quote:
Originally Posted by jsconyers View Post
We need more details. Are you on a BES?
No I am on BIS.
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Old 04-18-2011, 03:39 PM   #4 (permalink)
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Default Re: Only receiving emails from Junk Folder

Its not one of those emals like Google or Hotmail etc but it frm a domain that I have. Like [email address]
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Old 04-18-2011, 02:45 PM   #5 (permalink)
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Default Re: Only receiving emails from Junk Folder

If it is a server level spam filter -- that is, if the spam is filtered before even going into your inbox -- then it shouldn't even be going to your BlackBerry. If that is the setup, have you looked to see if the spam is in fact not being filtered? And have you tested to confirm that ligit email is not coming to the BlackBerry, and that it is going to the inbox and not to the BlackBerry?

For what it's worth, weird email problems are often fixed by deleting the address from BIS and then adding it back. A typical way to do it would be to delete the address in BIS, delete the service books for that address on the BlackBerry, wait a while (a couple of hours to half a day), then add the address back to BIS and resend service books.
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Old 04-18-2011, 04:41 PM   #6 (permalink)
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Default Re: Only receiving emails from Junk Folder

Thats not my problem. My issue is that I get Junk on my BB and don't get any good mails from Inbox. I have no spam on server level.
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Old 04-18-2011, 04:51 PM   #7 (permalink)
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Default Re: Only receiving emails from Junk Folder

Seems to me you didn't understand my post.

At any rate, did you try my suggestion?
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Old 04-19-2011, 03:08 AM   #8 (permalink)
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Default Re: Only receiving emails from Junk Folder

just delet the service book from BB HH and reconfigured the eamil id .. it should resolved yuor issue
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