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Old 04-23-2011, 04:00 AM   #1 (permalink)
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Default Email help needed

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Problem 1.
I have a BB Torch and cannot get onto my email.
I have a BB account registered with my service provider.
I keep getting a message saying that my username/password is incorrect but it is not, when I try to register my Hotmail account.

Any ideas please?

Problem 2.
When I had an Iphone, I could access my work emails through the web on Outlook webmail but when I try to access on my BB through the internet all I get is HTML code but no readable mail. I know my work email cannot be accessed through the normal BB access as my work will lock down my BB if I ask them to give me access but surely I can get in through webmail?

Any ideas please?

Many thanks
dashdash
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Old 04-23-2011, 08:49 AM   #2 (permalink)
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Default Re: Email help needed

Do you have a BlackBerry Data Plan?
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Old 04-23-2011, 10:25 AM   #3 (permalink)
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Default Re: Email help needed

BlackBerrys do OWA mail access with aplomb. If yours is not working you have a configuration error. Or you don't have a BlackBerry data plan.
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Old 04-23-2011, 12:05 PM   #4 (permalink)
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Default Re: Email help needed

Yes I have a data plan
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Old 04-23-2011, 12:40 PM   #5 (permalink)
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Default Re: Email help needed

Not a data plan, but a Blackberry data plan. Do you have that?
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Old 04-23-2011, 02:13 PM   #6 (permalink)
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Default Re: Email help needed

Yes a BB data plan with my network provider
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Old 04-23-2011, 02:36 PM   #7 (permalink)
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Default Re: Email help needed

Hotmail can be problematic at times.

I suggest that you log into your carrier's BIS site and delete the email account that is coausing trouble (i.e. hotmail) and the add it again with the correct user name and password. Then resend the service books.
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Old 04-23-2011, 05:34 PM   #8 (permalink)
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Default Re: Email help needed

Thanks. I'll try that.

Aplomb was mentioned earlier for OWA, what is that please?

Many thanks for all your help Guys

Dashdash
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Old 04-23-2011, 06:24 PM   #9 (permalink)
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Default Re: Email help needed

OWA = Outlook Web Access
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Old 04-23-2011, 06:44 PM   #10 (permalink)
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Default Re: Email help needed

Definition of APLOMB
: complete and confident composure or self-assurance : poise
See aplomb defined for English-language learners
Examples of APLOMB
He showed great aplomb in dealing with the reporters.
<you've handled a difficult situation with perfect aplomb>

Source=Merriam Webster
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Old 04-24-2011, 11:39 AM   #11 (permalink)
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Default Re: Email help needed

OK Guys, I've trird resetting my account but still no luck with email.

I will take my BB to my service provider on Tuesday and ask them to sort this.

OWA. Should my BB just show this or do I need to have an app? All I get is HTMK code when I use my browser to access my email account.

Thanks
Dashdash
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Old 04-24-2011, 11:39 AM   #12 (permalink)
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Default Re: Email help needed

Html
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Old 04-24-2011, 11:49 AM   #13 (permalink)
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Default Re: Email help needed

If you company allows access to the email servers via OWA then it should show via the browser. Not the best method on a cell phone. the display is hard to see all the data.

One question you answered was on the data plan. You do realize the Blackberry data plan is different from the standard cell phhone data plan. A lot of people get blackberrys from providers without realizing they have the wrong plan only to find it just a cell plan. This stops all internet and email access. It might be worth checking and make sure.
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Old 04-25-2011, 06:54 AM   #14 (permalink)
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Default Re: Email help needed

It is a BB data plan, and I get normal internet access on it. I just get HTML code when I try to access OWA. When I had my IPhone I could see the OWA perfectly.
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Old 04-25-2011, 07:08 AM   #15 (permalink)
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Default Re: Email help needed

Are you using the BB browser or the "hotspot" browser?
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Old 04-26-2011, 11:05 AM   #16 (permalink)
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Default Re: Email help needed

BB browser

I don't know what a "hotspot" browser involves!
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