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Old 05-14-2011, 05:49 AM   #1 (permalink)
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Angry Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Boston,MA

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I can receive but cannot send. Checked settings and says "cannot connect to server" is there another ATT - Blackberry Outage in the area?

Last edited by robbcoh : 05-14-2011 at 05:51 AM.
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Old 05-14-2011, 06:55 AM   #2 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

I've had the same problem, but only from certain email accounts. I had a rejected by server responce on one of them. My wife's works fine. Are you by any chance using a 1and1 account? I have had problems with there ip address being blocked before. I am in the Cincinnati area.
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Old 05-14-2011, 07:37 AM   #3 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

Quote:
Originally Posted by robbcoh View Post
I can receive but cannot send. Checked settings and says "cannot connect to server" is there another ATT - Blackberry Outage in the area?
Same here!

Someone (RIM or AT&T) must be having an issue.


EDIT: All other data type apps work fine. Seems to be only outbound email affected as far as I can tell. Device has been reset (battery pull) and service books have been resent.
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Last edited by devnull : 05-14-2011 at 07:46 AM.
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Old 05-14-2011, 09:10 AM   #4 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

I am on Tmobile and am also having issues sending email, I am in the Midwest. I have a friend in NY on Sprint that is having the same issue. Any ideas on what is going on?
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Old 05-14-2011, 10:01 AM   #5 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

Interesting update to my situation. If I turn off wifi, I can send email without problem.
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Old 05-14-2011, 11:44 AM   #6 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

A Sprint tech over on sprintusers.com says there is a nationwide BlackBerry email outage today. If effects anyone on BIS (BES is up and running). Supposed to be a one-day event. I'm in northern NJ and have been receiving email regularly today so I really can't confirm the outage.
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Old 05-14-2011, 12:35 PM   #7 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

Thanks rambo. Are you able to *send* email from your device?
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Old 05-14-2011, 12:36 PM   #8 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

I am in NH using AT&T and can send and receive on the BB.
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Old 05-14-2011, 02:09 PM   #9 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

No problems sending here either.
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Old 05-14-2011, 08:02 PM   #10 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

I bought a new Verizon 9650 yesterday and could not hook up to internet email. Went through forums and finally called Verizon tech support, they had me go turn it in for a new one. THEN that one didn't work either. The guy at the store went on their tech website, and showed me the alert that said RIM server was down, affecting email, and no estimated time of return to service. Can't find any news on it anywhere, though.
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Old 05-15-2011, 09:23 AM   #11 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

Seems like it was a one-day event, probably for maintenance at RIM. They lifted the advisory late yesterday. Often folks will need to do a battery pull when coming out of a service outage like this.
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Old 05-15-2011, 10:07 AM   #12 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

If you use a Blackberry for AOL email, your outbound messages are not being sent. This has been going on since mid-day yesterday (May 14). And Blackberry refuses to send out a notification to their customers about the issue.
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Old 05-15-2011, 07:58 PM   #13 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

Quote:
Originally Posted by rickhowe View Post
If you use a Blackberry for AOL email, your outbound messages are not being sent. This has been going on since mid-day yesterday (May 14). And Blackberry refuses to send out a notification to their customers about the issue.
It's up to the individual carriers to do that. RIM doesn't provide support to the general public, just BES-using corporations that pay a hefty fee for it. That's how it's always been with RIM.

You can refresh your AOL password, resend your service books, and try a battery pull.
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Old 05-16-2011, 09:33 PM   #14 (permalink)
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Default Re: Is there an Outage on ATT Blackberry?Cannot send email from BB9700 north of Bosto

Ok. I'm not getting any email. I've pulled my battery and resent the service books and still nothing. Matter of fact I havent even received the service book notification.

Under wireless options I've located the diagnostics test. After running it I'm seeing

Registration :yes
Connected to blackberry : yes
Pin/pin :yes
Att.blackberry.net :no
Aol.com:no
I'm in florida btw.

Sooo. I'm guessing that the servers are down? I can browse the web and listen to the radio. I can send from my blackberry email but I can't receive anything. Thank god I found the gmail app. This kinda sucks.

Last edited by justajason : 05-16-2011 at 09:36 PM.
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