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Old 01-26-2006, 05:19 PM   #1 (permalink)
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I have the BB UNL plan on cingular, why am I getting billed for data usage?? It seems the charges are coming under "WIRELESS INTERNET EX"

I use the WAP.CINGULAR APN, I have BB weather, and 411 and RAMBLE on my BB. Am I correct to assume that none of those when using the WAP.CINGULAR APN, should incur any additional charge?
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Old 01-26-2006, 05:28 PM   #2 (permalink)
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Quote:
Originally Posted by mezorn26
I have the BB UNL plan on cingular, why am I getting billed for data usage?? It seems the charges are coming under "WIRELESS INTERNET EX"

I use the WAP.CINGULAR APN, I have BB weather, and 411 and RAMBLE on my BB. Am I correct to assume that none of those when using the WAP.CINGULAR APN, should incur any additional charge?
I am curious to hear what Cingular has to say about this as a new Blackberry user. These are the exact same things I will be doing with my device.
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Old 01-26-2006, 05:39 PM   #3 (permalink)
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I have a similar set up without RAMBLE. I do have the WAP.CINGULAR APN however and all I was billed for was my voice plan and unlimited BB.
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Old 01-26-2006, 05:45 PM   #4 (permalink)
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What we found at work was the browser and email are inluded in unlimitted data, but second party apps are not..
The aftermarket software package that we use is billed at the .004 or so sents a kb.
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Old 01-26-2006, 06:00 PM   #5 (permalink)
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Quote:
Originally Posted by jbairdjr
What we found at work was the browser and email are inluded in unlimitted data, but second party apps are not..
The aftermarket software package that we use is billed at the .004 or so sents a kb.

Are u kidding me? UNLMTD DATA...it does not say "WITH EXCEPTIONS"
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Old 01-26-2006, 06:01 PM   #6 (permalink)
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Quote:
Originally Posted by jbairdjr
What we found at work was the browser and email are inluded in unlimitted data, but second party apps are not..
The aftermarket software package that we use is billed at the .004 or so sents a kb.
How would Cingular be able to identify the difference in data being transfered?
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Old 01-26-2006, 06:03 PM   #7 (permalink)
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The bottom line here is no one knows for sure what's right.

No one can give you a straight answer, not even the folks at Cingular.

Some people haven't seen extra charges when using the wap.cingular APN while others have. Some people have gone months without seeing extra charges then all of a sudden they start appearing.

The only constant seems to be that those who were hit with extra charges were all able to get them removed by calling into customer service.

P.S. "WIRELESS INTERNET EX" is the pay-per-use internet feature which is needed to use the wap.cingular APN since it's apparantly not part of the Blackberry plan.

Last edited by lgreenberg : 01-26-2006 at 06:05 PM.
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Old 01-26-2006, 06:04 PM   #8 (permalink)
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Quote:
Originally Posted by mezorn26
I have the BB UNL plan on cingular, why am I getting billed for data usage?? It seems the charges are coming under "WIRELESS INTERNET EX"

I use the WAP.CINGULAR APN, I have BB weather, and 411 and RAMBLE on my BB. Am I correct to assume that none of those when using the WAP.CINGULAR APN, should incur any additional charge?
You should not even have that feature on your plan.

This is what mine looks like, and I have NO additional charges, and I use third party program for IM as well.

Feature

Monthly Charge
Basic_Voice_Mail $0.00
Cingular Domestic LD $0.00
Cingular Roam LD $0.00
Primary Line $0.00
Off-Network Roam $0.00
Direct Bill Detail $0.00
Rollover FM 1400 $0.00
Unlimited N&W $0.00
GSM Coverage Area $0.00
Unlimited Expd M2M $0.00
Cingular Direct Bill $0.00
Upgrade Processor $0.00
GPRSRoaming-Canada $0.00
BB UNL Retail $0.00
BB UNL Add On $44.99
Text Messaging 200 $4.99
Total: $49.98
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Old 01-26-2006, 06:09 PM   #9 (permalink)
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So seattle18, you're able to use the wap.cingular APN?
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Old 01-26-2006, 06:09 PM   #10 (permalink)
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Quote:
Originally Posted by seattle18
You should not even have that feature on your plan.

This is what mine looks like, and I have NO additional charges, and I use third party program for IM as well.

Feature

Monthly Charge
Basic_Voice_Mail $0.00
Cingular Domestic LD $0.00
Cingular Roam LD $0.00
Primary Line $0.00
Off-Network Roam $0.00
Direct Bill Detail $0.00
Rollover FM 1400 $0.00
Unlimited N&W $0.00
GSM Coverage Area $0.00
Unlimited Expd M2M $0.00
Cingular Direct Bill $0.00
Upgrade Processor $0.00
GPRSRoaming-Canada $0.00
BB UNL Retail $0.00
BB UNL Add On $44.99
Text Messaging 200 $4.99
Total: $49.98

?????????????????????????/

I read on here that you CANNOT use any third party apps without the APN in place. Always get "unable to open tunnel' errors..
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Old 01-26-2006, 06:13 PM   #11 (permalink)
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That's my experience.

When I set up my account I could not access any third party apps. I called in and they added the WIRELESS INTERNET EX line and I immediately was able to start using Verichat. They removed it from account to test and I couldn't access it again.

I do not have the "BB UNL Retail $0.00" line in my bill like Seattle18 has. I wonder if this has something to do with it.

More and more it looks like going to a hosted Exchange service makes the most sense. Then I can go through MDS and not have to worry about the "what-if" that huge bill comes one day.
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Old 01-26-2006, 06:23 PM   #12 (permalink)
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here's how mine reads


BASIC VOICEMAIL-N/C $0.00
TEXT MSG PAY PER USE $0.00
LONG DISTANCE ACCESS $0.00
VOICE MAIL ALERT $0.00
NETWORK ACCESS $0.00
GAIT/GSM OTA RESEND $0.00
NEW YORK STATE FEE $0.00
ANYTIME MIN ROLLOVER $0.00
450 ANYTIME MINS $0.00
NATION GAIT/GSM $0.00
CANADIAN DATA ROAMING $0.00
NO LONG DISTANCE WHILE ROAMING $0.00
CINGULAR NATIONWIDE TOLL FREE $0.00
OFF-NETWORK ROAM $0.00U
NLIMITED EXPANDED M2M-N/C $0.00
5000 NIGHT/WKND MINS CTH $0.00
BB UNL ADD ON $44.99
NEW YORK STATE FEE $0.00
REGULATORY COST RECOVERY FEE $1.25
LOCAL WIRELESS SURCHARGE $0.90
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Old 01-26-2006, 06:25 PM   #13 (permalink)
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I don't even see the WRLSS INTRNT XPRS line on there.........
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Old 01-26-2006, 06:27 PM   #14 (permalink)
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Quote:
Originally Posted by lgreenberg
I don't even see the WRLSS INTRNT XPRS line on there.........


I don't get it...It's there, when I call in, they tell me that it's there, the wap.cingular apn is there. And when I look on the billing detail I see the data that I am being charged for is "WIRELESS INTERNET EX"
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Old 01-26-2006, 06:32 PM   #15 (permalink)
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Did they agree to remove the charges when you called in?

Did they remove the line? Can you still use the wap.cingular APN?

I just opened my bill and sure enough there are $6.96 worth of charges all with the line "Data Transfer wireless internet ex" there.

Aurggghhhhh.
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Old 01-26-2006, 07:00 PM   #16 (permalink)
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Quote:
Originally Posted by lgreenberg
That's my experience.


More and more it looks like going to a hosted Exchange service makes the most sense. Then I can go through MDS and not have to worry about the "what-if" that huge bill comes one day.
After spending over 24 hours with Cingular phone "support", that's exactly what I did. My time is worth more than the $20/month Link2Exchance is costing me. It also solved my
sync problems with my MAC.

The other nice thing is that I can us all the toys (weather, sports, PocketDay, stocks, ...)
internationally at no incremental cost over the unlimited international BB plan, and do not
have to think about getting a huge bill from Cingular international data.
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Last edited by dulcamara : 01-26-2006 at 07:02 PM.
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Old 01-26-2006, 07:04 PM   #17 (permalink)
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Yeah dulcamara.

I'm going to wait for my next bill. If I continue to see these extra charges "Exchangemymail.com" here I come.
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Old 01-26-2006, 07:09 PM   #18 (permalink)
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Quote:
Originally Posted by lgreenberg
Yeah dulcamara.

I'm going to wait for my next bill. If I continue to see these extra charges "Exchangemymail.com" here I come.


I was just going to post a question about that....What is BES? What are the advantages of it? If I or we signed up for exhangemymail.com, what would I or we need cingular (or our respective carrier) for? other than voice? would that include internet usage?

I am VERY tech savy and build computers, however I am brain dead when it comes to BES
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Old 01-26-2006, 07:25 PM   #19 (permalink)
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Quote:
Originally Posted by lgreenberg
So seattle18, you're able to use the wap.cingular APN?
Yes.
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Old 01-26-2006, 07:29 PM   #20 (permalink)
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Quote:
Originally Posted by mezorn26
?????????????????????????/

I read on here that you CANNOT use any third party apps without the APN in place. Always get "unable to open tunnel' errors..
Here is how I got the tunnel error taken care of:
Fixed the Tunnel Error message - here's how.
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