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Old 06-02-2011, 07:48 AM   #1 (permalink)
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Default BES 4.1 Pin not logging

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Hi,

I was wondering if somebody could help me, we are currently using BES 4.1 on SBS 2003 and everything is working fine. We have activated logging of PIN messaging on our server but for some reason this is not working. All the phones are curve 8520's, is there anything further I need to do to enable this?

Any help would be greatly appreciated.
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Old 06-02-2011, 07:55 AM   #2 (permalink)
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Default Re: BES 4.1 Pin not logging

Please explain the exact process you followed and it will be easier to troubleshoot.

Once you adjusted the IT Policy, did you push the new policy to the handhelds?

Are the .csv files being created in the BES logs folder at all?

Did you also enable SMS logging... and is that working?
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Old 06-02-2011, 08:09 AM   #3 (permalink)
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Default Re: BES 4.1 Pin not logging

In the blackberry manager, I clicked edit global properties > IT Policy > IT Policies > then clicked "properties" on default, and set the PIM sync policy group for PIN to False, and then pushed the new policy out to each user. Yes SMS appears to be populated, and the PIN log file seems to be created but not populated.

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Old 06-08-2011, 12:08 PM   #4 (permalink)
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Default Re: BES 4.1 Pin not logging

Can anybody help with this? Or does it just stay in the forum forever without a response?
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Old 06-08-2011, 12:50 PM   #5 (permalink)
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Default Re: BES 4.1 Pin not logging

Call RIM if you're in such a bind.
Most of us have full time jobs are aren't available every second to research your problems in our spare time. Get a grip.

I helped as much as I could. I have no idea what the resolution will be for your problem. Never seen it before.
I suspect that the lack of adequate response, in your eyes, is also due to other BES admins never having seen this issue either.
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Old 06-10-2011, 03:42 AM   #6 (permalink)
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Default Re: BES 4.1 Pin not logging

Penguin3107,

The reason I posted this here is because I believe this is a forum related to all things blackberry, I also have a full time job and don't appreciate your unhelpful response! You helped me by asking questions, which I answered, so maybe......just maybe you could have replied saying something like "Sorry I am unsure" and this is why I put another comment!

Please do not make me out to look stupid, considering how many posts you have replied to I suppose I wouldn't expect you to be such an arse about things!!!!
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Old 06-10-2011, 07:05 AM   #7 (permalink)
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Default Re: BES 4.1 Pin not logging

Did you check the BES Admin Corner?
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