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Old 01-27-2006, 11:40 AM   #1 (permalink)
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Default HELP !!! Synch Issues

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One of the users tried to synch his blackberry remotely. He went to options/Enterprise Activation. Then entered his email and password and got a message that "All information will be lost". He continued and now he lost all the contacts and emails that he usually receives from our Exchange Server. All he wanted to do was synch his blackberry to his outlook. How do I fix this problem? Any help would greatly be appreciated.

The blackberry is a 7250 Verizon.

Last edited by KMAC87 : 01-27-2006 at 11:52 AM.
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Old 01-27-2006, 12:51 PM   #2 (permalink)
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First- was there a Back-up run on the BB before the change? - Next - The BES can be configured to retrieve data based on settings by the admin. We generally set ours to retieve the last 7 days of mail / 300 messages whatever completes first. If mail was delivered to Inbox this works well. If he sucessfully activated wirelessly, his contacts and address book should repopulate. Nothing like a back-up though.
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Old 01-27-2006, 03:27 PM   #3 (permalink)
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Quote:
Originally Posted by salfd
First- was there a Back-up run on the BB before the change? - Next - The BES can be configured to retrieve data based on settings by the admin. We generally set ours to retieve the last 7 days of mail / 300 messages whatever completes first. If mail was delivered to Inbox this works well. If he sucessfully activated wirelessly, his contacts and address book should repopulate. Nothing like a back-up though.
Thanks for the reply. How do you retrieve?

The user's blackberry was functioning well. He was receiving his emails on a regular basis. For some reason, he thought that he needed to synch. After trying to synch...the above happened. The emails that usually gets forwarded to his blackberry no longer works. His contact info in the blackberry is gone. I went to the Blackberry server and every settings on his account is set to forward emails to his blackberry and the synch is enabled. I don't know where to start on how to solve this issue.
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