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Old 06-08-2011, 03:12 PM   #1 (permalink)
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Default Keypad on bb 9800 wont work

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First post, so don't quite know what I'm doing.
This is the second 9800 I've had, had this one since March and it has been working fine up until now.
The trackpad will mostly only go sideways, on occasion will work completely.
The call end/answer, menu, back and all the qwerty key pad don't work, also the camera and lock button, basically the phone is unusable apart from the touch screen which is useless as I can't exit anything!

Just wondering if anybody has the same problem and if there is any way of fixing this.

I had a hard cover on the phone and once I took that off the phone worked fine for about 10 minutes but then went back to unusable.

I'm going on holiday on Monday and really need this sorted before then, I don't have a spare phone and the phone isn't insured as it was bought ofd ebay.

Any advice, greatly appreciated

Lisa
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Old 06-11-2011, 09:00 PM   #2 (permalink)
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Default Re: Keypad on bb 9800 wont work

From other posts and RIM's information, it seems the 9800 is sensitive to third party apps and if you added any it may be the cause. Try deleting any you added.
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Old 06-11-2011, 10:33 PM   #3 (permalink)
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Default Re: Keypad on bb 9800 wont work

Sounds like it got wet or otherwise damaged. Probably why it was eBay.

You could try a battery pull to see if that has any affect: 1st step to take if device is having problems? - BlackBerryFAQ

Contact the seller and see if you can get your money back.
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Old 06-12-2011, 12:00 PM   #4 (permalink)
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Default Re: Keypad on bb 9800 wont work

My thought was because the OP said it was the second one I suspected he was adding an App. As Dubdub said, Ebay = problems.
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