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Old 06-11-2011, 05:35 AM   #1 (permalink)
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Default problem with headphones

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i have a b.curve 8520 when i plug my headphones in to listen to music the sound still comes from the phone speaker and not the headphones (supplied with my bb) is their something im not doing ??? thanks
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Old 06-11-2011, 12:25 PM   #2 (permalink)
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Default Re: problem with headphones

Are the headphones made for use with a phone, or are they regular audio headphones?

Does the BlackBerry work correctly with another set of headphones that are designed for use with phones?

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Old 06-11-2011, 02:04 PM   #3 (permalink)
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Default Re: problem with headphones

as i said in my post the headphones came with my bb,and i have also tried another set but still the same problem
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Old 06-11-2011, 02:14 PM   #4 (permalink)
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Default Re: problem with headphones

As far I know, you could have bought the device and headphones used and got what you got.

But if they are OEM headphones, try this: Start the media player on a file with audio. While the audio is playing, plug the headphones in and then unplug, and repeat a number of times, or until the audio switches between speaker and headphones as you unplug and plug.
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Old 06-11-2011, 02:38 PM   #5 (permalink)
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Default Re: problem with headphones

just tried that ..no luck
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Old 06-11-2011, 02:47 PM   #6 (permalink)
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Default Re: problem with headphones

Sorry to hear that. I would try another pair of headphones. But it may be the jack on the device is broken or has a spec of crud wedged in there causing a problem. See what others say.
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Old 06-11-2011, 02:52 PM   #7 (permalink)
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Default Re: problem with headphones

ok will wait and see if i get anymore help,have tried another headset but still the same problem..thanks
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Old 06-12-2011, 12:25 PM   #8 (permalink)
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Default Re: problem with headphones

There are some issues listed on RIM's site but none as you indicate. Do the head phones work for calls? If they do then I would suspect interference from another application. Did you add any Apps? Another issue is Bluetooth. Check to see if a profile is set that may interfere.

Not sure if anything here helps.
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Old 06-12-2011, 03:40 PM   #9 (permalink)
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Default Re: problem with headphones

does not work with phone calls just checked profiles cant find anything wrong ,is their a headphone setting anywhere ? thanks
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Old 06-12-2011, 03:58 PM   #10 (permalink)
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Default Re: problem with headphones

There is no setting, other than volume control and mute.

Note that the volume setting of the speakerphone and the headphones may be independent. You could have the speakerphone volume set high, but the volume on headphones all the way down.......Maybe you already thought of this, so putting it out just in case.
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Old 06-12-2011, 04:31 PM   #11 (permalink)
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Default Re: problem with headphones

i have just downloaded mobiola xplayer and when i plug my headphones in they work with no problem...thanks for your help and time and maybe this might help others
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Old 06-12-2011, 04:32 PM   #12 (permalink)
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Default Re: problem with headphones

Hold on.....The headphones work with an app but not with the stock media player?
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Old 06-12-2011, 04:40 PM   #13 (permalink)
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Default Re: problem with headphones

yes
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Old 06-12-2011, 04:55 PM   #14 (permalink)
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Default Re: problem with headphones

And the OP said not for phone calls. Now I'm lost. It has to be App related.
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Old 06-12-2011, 04:57 PM   #15 (permalink)
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Default Re: problem with headphones

In the media player menu there are commands to activate handset and activate speakerphone. If you start the media player playing an audio file, for instance, the audio will play over the speakerphone speaker and you will see activate handset in the meni. If you click activate handset the audio will switch to phone speaker and you will see activate speakerphone in the menu.

I tend to doubt it makes a difference, and the BlackBerry should switch to the headphones automatically when connected, but for giggles how about checking this with the stock media player app and your headphones. Play an audio file with the headphones plugged in and swith back and forth bewteen activate handset and activate speakerphone.

Obviously the jack is not broken. Question is why it doesn't seem to be working with the stock app.
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Old 06-12-2011, 05:07 PM   #16 (permalink)
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Default Re: problem with headphones

Wonder if the theme is involved.

coolrunner what theme are you using?
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Old 06-12-2011, 05:21 PM   #17 (permalink)
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Default Re: problem with headphones

sorry im new to bb what do you mean by theme ?
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Old 06-12-2011, 05:32 PM   #18 (permalink)
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Default Re: problem with headphones

A theme is the screen you see with the Icons. If you did not change it then that rules it out unless you did not buy it new. Did you?


http://btsc.webapps.blackberry.com/b...0%201377171280
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Last edited by tsac : 06-12-2011 at 05:33 PM.
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Old 06-12-2011, 05:34 PM   #19 (permalink)
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Default Re: problem with headphones

Themes control the appearance and layout of the screen, app icons, etc. A poorly developed theme can cause weird problems. Given you don't know what it is indicates you likely haven't installed any. If your device is secondhand, then it is possible you are running a third-party theme.
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Old 06-12-2011, 06:27 PM   #20 (permalink)
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Default Re: problem with headphones

i am using the original theme which is virgin mobile,......i have just checked the original media player and that is now working with the headphones ???
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