BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-13-2011, 12:03 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: May 2009
Model: 9780
PIN: N/A
Carrier: MTN
Posts: 107
Post Thanks: 7
Thanked 1 Time in 1 Post
Default blackberry protect backup failed

Please Login to Remove!

I am using Blackberry Protect on my 9780.
When i try do a backup i get the following message and the backup fails

Backup failed:
NullPointerException:
java.lang.NullPointer
Exception

Can anyone advise how to fix this please
Offline  
Old 06-13-2011, 12:18 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default Re: blackberry protect backup failed

First step is a hard reset. Have you tried that yet?
Posted via BlackBerryForums.com Mobile

Last edited by aiharkness : 06-13-2011 at 12:21 PM.
Offline  
Old 06-13-2011, 12:28 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: May 2009
Model: 9780
PIN: N/A
Carrier: MTN
Posts: 107
Post Thanks: 7
Thanked 1 Time in 1 Post
Default Re: blackberry protect backup failed

Thanks
I have tried a hard reset but that does not work.
I have also realised that the gps locator is not functioning on the phone and maybe this has something to do with the problem.
Offline  
Old 06-13-2011, 02:04 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default Re: blackberry protect backup failed

I doubt the GPS issue is causing the BlackBerry Protect failure to run a backup, but the two problems may be caused by some other problem.

Other apps you are running, third-party theme if you are running one, are cause for suspicion. But here is what I would do as the next step: Delete BlackBerry Protect and do another hard reset after the BlackBerry reboots. Keep the battery out a good minute.

If you do not get any errors after deleting Protect and after the second hard reset, then install Protect and try again.
__________________
- Ira
Offline  
Old 06-13-2011, 03:07 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: May 2009
Model: 9780
PIN: N/A
Carrier: MTN
Posts: 107
Post Thanks: 7
Thanked 1 Time in 1 Post
Default Re: blackberry protect backup failed

Thanks Again
The GPS was working so that is not the problem.
I did uninstall and reinstall but did not do a hard reset in beteween.
Will try that and see.
Offline  
Old 06-13-2011, 08:06 PM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,272
Post Thanks: 42
Thanked 575 Times in 570 Posts
Default Re: blackberry protect backup failed

This may help

KB13323-Uncaught exception errors appear on the BlackBerry smartphone

The other reason for this type of error is a restriction from the IT policy.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS

Last edited by tsac : 06-13-2011 at 08:16 PM.
Offline  
Old 06-14-2011, 08:55 AM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: May 2009
Model: 9780
PIN: N/A
Carrier: MTN
Posts: 107
Post Thanks: 7
Thanked 1 Time in 1 Post
Default Re: blackberry protect backup failed

Thanks Guys
But I am getting nowhere with this
I have tried your suggestions and they just dont work.
The first time I loaded Blackberry Protect the backup worked fine.
Since then it tries and tries but wont backup and the error message appears.
There is no IT policy involved as this is not a company phone - it is a private phone on BIS so no outside interference.
HELP??
Offline  
Old 06-14-2011, 09:26 AM   #8 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default Re: blackberry protect backup failed

Here is what I would do. If we had more clues we could use a scalpal instead of a sledge hammer.

First do a full backup.

I would then do a security wipe from device options and select to delete third party apps. Then, if Protect is not installed, install it and test, before you do anything else. If it works, then restore your apps.

When restoring apps, install and test one at a time if you can. If you have apps you absolutely need and cannot wait, install those, but only what you absolutely need, and then from there install and test one by one.

If you do the security wipe and still get the error, then I would wipe the device software entirely with JL_CMDER or BBSAK and start over with an OS reinstall or OS upgrade.
__________________
- Ira
Offline  
The Following User Says Thank You to aiharkness For This Useful Post:
saxophone (06-14-2011)
Old 06-14-2011, 11:12 AM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: May 2009
Model: 9780
PIN: N/A
Carrier: MTN
Posts: 107
Post Thanks: 7
Thanked 1 Time in 1 Post
Default Re: blackberry protect backup failed

Thanks for all your help
Ill try that and see what happens

Cheers
Offline  
Old 08-19-2011, 11:51 AM   #10 (permalink)
New Member
 
Join Date: Aug 2011
Model: Torch
PIN: N/A
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 2 Times in 1 Post
Default Re: blackberry protect backup failed

I read posts on another fourm that lead to a solution for my issue. If you notice the backup fails about about 98%, which is where text messages are being backed up.... That lead me to remember that earlier in the week I received two blank texts from a friend. I deleted that text string and the backup worked. You can also uncheck texts from the backup if you can't isolate the text. And finally, before reading the posts on the other fourm, I was able to backup using the BB Protect desktop app.


NO need to delete and reinstall, do a battery pull or update your OS. Simple fix.
Offline  
The Following 2 Users Say Thank You to cdette For This Useful Post:
devnull (08-19-2011), tsac (08-20-2011)
Old 08-20-2011, 03:54 PM   #11 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,272
Post Thanks: 42
Thanked 575 Times in 570 Posts
Default Re: blackberry protect backup failed

Interesting, a blank text message cause BB protect to fail backup.
Absolutly nothing on the RIM site to indicate this issue.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS

Last edited by tsac : 08-20-2011 at 03:55 PM.
Offline  
Old 08-20-2011, 07:15 PM   #12 (permalink)
CrackBerry Addict
 
Jagga's Avatar
 
Join Date: Oct 2004
Location: Toronto
Model: Z10
Carrier: Lord Rogers - 107
Posts: 862
Post Thanks: 6
Thanked 6 Times in 5 Posts
Default Re: blackberry protect backup failed

Quote:
Originally Posted by tsac View Post
Interesting, a blank text message cause BB protect to fail backup.
Absolutly nothing on the RIM site to indicate this issue.
Actually it somewhat makes a bit of sense.
Sync'ing issues with Contacts with no entry (name/number) cause havoc as well; unsure why. Based on this, if flawlessly applicable is good consideration for RIM to document.

Nice work. Good to be back from stupid Sandbox devices (iOS), and l33t junk (android) - although I may just keep my nano until quality premium stereo headsets are revised and released from RIM.

I love this Bold 9900 - common developers don't keep me hanging.
__________________
Senior help desk administrator (rim_db_admin_sr_helpdesk)
Serious Mobile
Offline  
Old 08-21-2011, 04:24 AM   #13 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,720
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default Re: blackberry protect backup failed

Yeah, it does seem plausible. So, another idea would be to back up one database at a time, and possibly narrow it down, if the problem is something like this and it isn't obviously a blank SMS. Wish the OP would have posted an update.
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: blackberry protect backup failed
Thread Thread Starter Forum Replies Last Post
HOWTO: Use BlackBerry on Generic NON-BlackBerry Data Plan Mark Rejhon BlackBerry Network 92 03-08-2014 11:26 AM
BES 5.0 Exchange/Domino final documentation posted illy BES Admin Corner 9 05-12-2009 11:16 AM
BES 4.0 SP3 for Exchange available for Download jnelson2000 BES Admin Corner 72 01-12-2006 01:44 PM
BES 4.0 SP1 for Exchange now available! jibi BES Admin Corner 20 05-04-2005 10:00 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.