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Old 11-24-2004, 01:24 PM   #1 (permalink)
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Old 01-20-2005, 11:55 AM   #2 (permalink)
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Default Using the phone and email at the same time?

Hi...

Very new Cingular BB 7290 user here. My company has an Enterprise Server connected to Lotus Notes. My question is about using the phone and email at the same time. It appears to me that you can not do that - even in some kind of email off-line mode. For a business device, that seems really weird.

My wife has a Cingular Treo 600, which connects to her work with Goodlink/Exchange email. On her old 600 (via Sprint) she could not do this, but on her new one - she can use the phone and read/"send" email. By "send" - I mean that she can send an email into a buffer and it waits to send until she is done on the phone. That is at least what one informal test shows.

Am I missing something? Can the BB 7290 do this? I would think that this would be a huge feature to work on for RIM.

Thanks, and I have enjoyed using the forum.

Scott
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Old 01-20-2005, 12:00 PM   #3 (permalink)
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well understanding the way that GSM/gprs works might help you. I'm not sure if this is the problem, but its the only thing I could think of.

GSM [ Global System for Mobile Communications, via google's define] is for voice. GPRS is Global Packet Radio Service (via myself, and so if its wrong, sue me.) GPRS uses spare GSM 'packets' to send data. It gives GSM the priority, and so if you're on a cell site that is being heavily voiced, you completley slow down.

As for the e-mail/voice issue, I think it probably is something to do with a phone "mode." You can't really send e-mail over GSM, so i think while your GSM session is active, there might be a techincal limitation of what you can do.
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Old 01-20-2005, 02:54 PM   #4 (permalink)
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Default thanks for the response

Appreciate the reponse. I guess my larger point was that there may be technical limitations in regard to connecting to two networks at the same time, but that allowing some level of off-line mailbox management (e.g. read, respond w/o sending, etc...) should be feasible. It appears to me (again, I have only had this thing for a few days) that when I get the phone app opened, I am locked in the phone view. That seems ridiculous for a pretty advanced device. I mean, come on, even MS Windows allows multi-tasking. LOL. I relaize the BB OS can't have the sme complexity or detail as MS Windows (thank God - right?), but I do expect this as a very, very obvious business need. And I do mean need. I am often on phone conferences for an hour or more, and very frequently I could be multi-tasking. If I can only be on the phone, then my productivity suffers greatly. I think RIM has been around long enough to deal with this.
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Old 01-20-2005, 06:22 PM   #5 (permalink)
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actually this can be done... and you can even take notes while on a call... or if you want to, you can play games... (the sky's the limit I'm telling 'ya).

When in a call, click your trackwheel and select "Home Screen" ... you're know free to roam around and do whatever you like!

Here's a screencap (sorry, inline image wasn't working for me):
http://www.blackberryguide.com/graphics/BB_Callmenu.jpg

Notice also: New Call and Notes ... they do what they say... you can conference call and everything (note: in a conference call, each call eats up your minutes seperately.. so 3 people for 5 minutes is 15 minutes)
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Old 01-20-2005, 06:24 PM   #6 (permalink)
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oh, another thing... you can also switch using ALT+ESC, and that one works anywhere!
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Old 01-20-2005, 06:32 PM   #7 (permalink)
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Default YEAH!!!!!!!!!!!!!!!!!!!

Thank you...thank you....thank you.. As simple as your solution is, I had not seen it yet. This is great. I tested and does appear to cache an outgoing message in some way (to a buffer of some kind) and it sent as soon as I hung up on the call. I also assume that I would not get any incoming mail while on the call. This funtionality I can live with. Would still love to be able to do live email and phone at the same time, but I will not ask for miracles at this time.

Thanks again. I appreciate it!!
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Old 01-20-2005, 06:37 PM   #8 (permalink)
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You're welcome... enjoy.
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Old 01-21-2005, 10:28 AM   #9 (permalink)
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Actually, BBguide.com was talking about simply multitasking between applications. As far as receiving/sending email while on the phone, I don't think this can be done.

IE: On a conference call with developers, he sends you a PDF file to take a look at while your on the phone. You will not get that email while you are still on the phone with him. Once you hang up, the device will be able to get the email then. (I'm pretty sure on this, though I have never completely tested it).

Have you ever booted the device and first it goes into GSM mode. Make a call while it's in GSM mode and you'll notice, even if you are in a GPRS zone, it won't switch to GPRS until you're off the phone again and the radio hardware is free to scan for a better signal.
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Old 01-21-2005, 11:06 AM   #10 (permalink)
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True bfrye, it'll only queue up messages until you're off the phone... but he already stated that he noticed that, he just wanted to be able to multitask...

I think it'll be a while before we see wireless devices (ok, well cell devices anyway) that can handle voice and data concurrently... but I for one look forward to it
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Old 01-21-2005, 11:39 AM   #11 (permalink)
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Quote:
Originally Posted by BlackBerryGuide.com
Here's a screencap (sorry, inline image wasn't working for me):
http://www.blackberryguide.com/graphics/BB_Callmenu.jpg
might want to check your hosting provider and/or control panel to see if they allow hotlinking for images. a lot of providers will disable this functionality due to bandwidth concerns (usually only on cheap or free hosting, though). not sure if thats the issue, but usually it is.
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Old 01-21-2005, 11:51 AM   #12 (permalink)
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thanks jibi... I think the problem is it's running off my testing server... it's just not fast enough to keep up :( . We'll be moving BBguide to a host soon (getting more traffic than expected) and the problem should be resolved.
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Old 01-21-2005, 03:57 PM   #13 (permalink)
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does anyone use im on the blackberry. I'm currently using verichat, but not sure if i want to pay $34.95 for the full verison. thx.
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Old 01-21-2005, 05:41 PM   #14 (permalink)
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I love Verichat. It's well worth the price.

The Version 1.66b I am testing now is very stable and seems to recover from turbulence well (radio-off, power-off, phonecalls, bandwidth chokes caused by other applications downloading, etc.). I am hoping this release is finally far more reliable than WebMessenger, time will tell.
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Old 01-22-2005, 12:14 AM   #15 (permalink)
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Mark Rejhon

thanks for your input.
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