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Old 06-30-2011, 04:26 PM   #1 (permalink)
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Default How can I avoid email config problems after restore?

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I am a sprint tech and I deal with blackberrys all day long. the long process of transfering or resetting a customer's phone is somtimes painfully long for customers.

Occasionally, I have to do a wipe of a customers phone. before, we back up their data and restore their contacts, calendar, memos and Messages (email).

When we do a PARTIAL RESTORE of these, and try to send an email it says email needs to be configured and is a huge headache.

What can I do, what settings do i need to restore or change in order to quickly fix or keep this from happening? it's very time consuming and I want to serve our customers quickly

There is not a specific model of blackberry this happens with, it happens with almost any.

thanks!

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Old 06-30-2011, 04:34 PM   #2 (permalink)
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Default Re: How can I avoid email config problems after restore?

I am unsure of the question, but if I am following, I believe you would just need to resend the service books.
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Old 06-30-2011, 05:26 PM   #3 (permalink)
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Default Re: How can I avoid email config problems after restore?

basically, backup data, then restore partial settings sometimes renders email is not configured. updating profile/prl?
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