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Old 07-06-2011, 11:51 PM   #1 (permalink)
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Default Blackberry Protect

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Hello all,

So been playing with the Blackberry Protect application (It's installed on 3 of my blackberries) and was curious.

If your blackberry is stolen and you initiate a device lock or wipe. Does the RIM servers still allow you to attempt to locate via the GPS server?

If the person who takes the blackberry simply deletes the Blackberry Protect software, does that render the process useless (even though the information is still on the RIM-server side servers)?

Thanks,
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Old 07-07-2011, 07:44 AM   #2 (permalink)
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Default Re: Blackberry Protect

I've never tried it, but a device wipe deletes all application data in the PersitentStore, which may decouple the device from the account. Having Protect installed is a good start, but it won't protect your device from a thief, but it will protect your data. If you are concerned about the data on the device, you should also use a robust password.

So, if you lock the device, I would estimate the RIM servers could still locate it, if you wipe it likely not.
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Old 07-07-2011, 09:22 AM   #3 (permalink)
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Default Re: Blackberry Protect

Yes, a wipe of the device or removal of Protect will greatly hinder (stop) any hope of your doing so remotely. Same, if they remove your SIM card.

I would suggest if you find it stolen, do an immediately backup, before any other processes.
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Old 07-17-2011, 01:47 AM   #4 (permalink)
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Default Re: Blackberry Protect

Quote:
Originally Posted by JSanders View Post
Yes, a wipe of the device or removal of Protect will greatly hinder (stop) any hope of your doing so remotely. Same, if they remove your SIM card.

I would suggest if you find it stolen, do an immediately backup, before any other processes.
Is it not tied to the device PIN (and not the SIM Card)?

--Phil
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Old 07-17-2011, 03:45 AM   #5 (permalink)
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Default Re: Blackberry Protect

Quote:
Originally Posted by careboy View Post
if you find it stolen, do an immediately backup, before any other processes.
Um, you can't back up a device if it's not in your possession, which would be the case if it has been stolen.
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Old 07-17-2011, 07:25 AM   #6 (permalink)
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Default Re: Blackberry Protect

Quote:
Originally Posted by careboy View Post
if you find it stolen, do an immediately backup, before any other processes.
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Old 07-19-2011, 04:17 PM   #7 (permalink)
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Default Re: Blackberry Protect

When my 9550 got stolen couple of weeks ago, I couldn't connect to the device to get a backup or atleast block it. I thought no matter what happened to the phone, it would still be attached to the BlackBerry Protect service, but I was really wrong.
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Old 07-21-2011, 05:30 AM   #8 (permalink)
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Default Re: Blackberry Protect

Quote:
Originally Posted by dc/dc View Post
Um, you can't back up a device if it's not in your possession, which would be the case if it has been stolen.
The Blackberry Protect application allows you to do a backup of selected data remotely over the Internet even if the Blackberry itself is not in your possession.
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Old 07-21-2011, 07:20 AM   #9 (permalink)
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Default Re: Blackberry Protect

Quote:
Originally Posted by Liberty Ship View Post
The Blackberry Protect application allows you to do a backup of selected data remotely over the Internet even if the Blackberry itself is not in your possession.
This is true, as long as the device is as it was when you lost it.

If the device has had the SIM removed, been wiped or you've had the SIM blocked, etc., of course the backup will not be possible.
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Old 07-21-2011, 08:17 AM   #10 (permalink)
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Default Re: Blackberry Protect

But how do you initiate a backup from the Protect web site? This is what I believe was suggested. I looked and I don't see how to do it. Locate. Lock. Loud Ring. Message. But not backup as far as I can see.

The BlackBerry of course will continue to backup on schedule if Protect is installed, etc., but I don't believe you can cause a backup to be performed remotely.
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Old 07-21-2011, 09:01 AM   #11 (permalink)
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Default Re: Blackberry Protect

Ira, if you look at the protect website, on the left side, there is three rows.

Find Device
Backup and Restore
Your Devices

If you click on "Backup and Restore", the website displays:
Device - PIN - Status - Most Recent Backup - and a link for "Back up Now"


Regardless, as said above, this will only work if the Protect software is installed on the device and has valid connection to the RIM network.
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Old 07-21-2011, 09:17 AM   #12 (permalink)
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Default Re: Blackberry Protect

Ok. You're right. I must have been staring right at it before and didn't see it.

And there is another way, too. Click Your Devices and there is a big Back Up Now button.

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Last edited by aiharkness : 07-21-2011 at 09:25 AM.
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