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Old 09-03-2011, 05:35 AM   #1 (permalink)
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when i try to update my device software m getting like this " Application Loader was unable to connect with your device. Restart the loading process, reconnect your device and try again." .i have got app wrld installed in my device and also the device is connected properly dont know whats the reason
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Old 09-03-2011, 05:39 AM   #2 (permalink)
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Default Re: Problem In Updating My Device Software

How are you trying to update?

Your profile to the left says you have a model 9000. Have you looked in the 9000 forum for manual OS updates?
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Old 09-03-2011, 07:59 AM   #3 (permalink)
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Default Re: Problem In Updating My Device Software

Do not connect through a hub or through a peripheral device. Direct USB connection from BlackBerry to pc is what you want.
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Old 09-03-2011, 08:55 AM   #4 (permalink)
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Default Re: Problem In Updating My Device Software

There is a sticky at the top of the BB Help section, that might be useful: Desktop Manager will not connect/detect my BB
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Old 09-03-2011, 10:10 AM   #5 (permalink)
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Default Re: Problem In Updating My Device Software

I have a new Dell laptop with 4 USB ports. I found only one would work with the BB although the pc info does not state 3 of the 4 are hub ports.
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