BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-28-2011, 08:39 AM   #1 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default Dead battery won't charge

Please Login to Remove!

I have a user that came to me the other day saying her battery died and her device wouldn't charge. So, I took the device and tried to charge it, nothing happened, no red light, nothing. I reset the battery and tried to charge it, still no luck.

I, then, replaced the battery, the device powered up as usual. I let the battery drain a little and then began to charge it to make sure the USB port was working, and it was. So, I chalked it up to a bad battery.

Today, she calls me again stating the same thing, the device died, battery fully drained when she was in a business meeting, she put it on the charger when she got home and overnight, woke up and it was still dead. I grabbed it again and tried the same steps, won't charge. When the battery is drained it appears it won't recharge. Have any of you experienced anything like this before?

She has a 9330 running OS6.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Online  
Old 09-28-2011, 08:49 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default Re: Dead battery won't charge

Is the device getting the 'no battery' symbol?

Have you tried leaving it to charge on this 'bad' battery for 2-4 hours or more, and then while still connected to the USB, remove the battery, replace and reboot. Any LED activity or the on-screen no battery icon?
Offline  
Old 09-28-2011, 08:59 AM   #3 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default Re: Dead battery won't charge

No battery symbol. I even took the battery out while it was on the charger and no symbol. There isn't any LED activity of any sort until I put a new battery in the device. A completely dead battery shows no sort of response.

I have left it charge for a few hours and then do a battery pull to no avail as well.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Online  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Dead battery won't charge
Thread Thread Starter Forum Replies Last Post
Instantly Charge Battery to 100% davemack General 9800 Series Discussion - Torch 6 03-31-2011 05:47 AM
battery dead? Pyro426 General 9500 Series Discussion - Storm 11 08-28-2009 09:55 PM
Dead Battery or dead phone? 8110 ScarleTomato General 8100 Series Discussion - Pearl 3 06-15-2009 07:07 AM
BB Battery will not take a charge vinniet General BlackBerry Discussion 7 09-20-2006 09:44 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.