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Old 09-30-2011, 01:28 PM   #1 (permalink)
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Default Undisclosed Recipients

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I noted several references by bb users that they were seeing "undisclosed recipients" in the from and to fields when sending messages to yourself. If you are using Outlook, instructions for sending messages to a distributioin list in which you do not want recipients to see who else is receiving the email can be accomplished by creating a Contact entry for "Undisclosed Recipients" and associating this entry with your email send address. Recipients can be put in the bcc field and will not see who is getting the email. Outlook users are instructed to keep this item for future use. Unfortunately, bb sync puts this item in the bb contact list and uses the name on future emails. To rectify the problem, delete the contact from the Outlook contacts and sync. Hooray, the problem is resolved. Simply add this item back into the Outlook contact list if you wish to use this feature in the future or delete the email association in that contact until it is needed in future. Since this feature is seldom used by bb users, bb support has little help for this issue and has not gotten developers to find an ultimate solution. The real solution would be for Microsoft to find a more robust and user friendly approcah to this need in future releases instead of this strange workaround.

Last edited by wheelerjl : 09-30-2011 at 01:31 PM.
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