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Old 02-03-2006, 12:31 PM   #1 (permalink)
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Default Reconcile email with Outlook inbox

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Hi all,
I apologize as I'm sure it's been covered, but I couldn't find the answer through searching.

I have a client who was was off for a week, managing her inbox with her blackberry. She is back in now and is complaining that her inbox does not match her blackberry the way she expected. I checked her blackberry and it was configured to delete on mailbox and handheld.

We do wireless sync through BES4.0, but shouldn't a cradle reconcile, with hand held selected as the conflict winner match the BB's inbox to Outlook's inbox? Reconcile email is selected in the desktop manager, but it doesn't appear to do anything.

Old 02-03-2006, 12:58 PM   #2 (permalink)
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Outlook should reconcile if you set mail reconcilation options under desktop to delete on desktop and handheld, wireless reconcile on, and handheld wins, and then save those options and select reconcile now on the handheld message list menu.
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