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Old 12-27-2011, 09:06 PM   #1 (permalink)
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Question Cannot use my 9700 in Canada

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Hello,

I have a BB 9700 that was locked to Orange UK. I got it unlocked and verified that network & simcard in MEP are disabled and I could use any operator SIM with it. I used it for a year with a different operator and then I moved to Canada.

Here I realized that it does not work with any operator's SIM :( .I tried Rogers, Telus, Bell and none worked with it. What could be wrong with my phone ? Is there some other lock that is still in place ?

Regards,
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Old 12-28-2011, 10:14 AM   #2 (permalink)
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Default Re: Cannot use my 9700 in Canada

Some carriers use different frequencys to communicate between the tower and the headset. You should bring the device into a corporate store and ask if anyone there can help you trouble shoot it. Alternatively, you could call the carrier and ask to be escalated to BlackBerry specific tech support.
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Old 12-28-2011, 10:49 AM   #3 (permalink)
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Default Re: Cannot use my 9700 in Canada

Hi,

Do you mean GSM 900 & GSM 1800. I think the one Im having is dual band and can work with both. Rogers is a GSM 2G network whereas Telus and Bell are 4G LTE. Therefore, I dont think thats the problem.

I took it to Telus, Bell and Rogers' stores but they were unable to help and said that there might be a location lock on your device. I googled to see if there is any such lock but could not find anything about a geographical lock on a BB device.

My BB is just a digital alarm clock now :(

Regards
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Old 12-28-2011, 09:10 PM   #4 (permalink)
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Default Re: Cannot use my 9700 in Canada

Quote:
Originally Posted by aalishanafridi View Post
Hi,

Do you mean GSM 900 & GSM 1800. I think the one Im having is dual band and can work with both. Rogers is a GSM 2G network whereas Telus and Bell are 4G LTE. Therefore, I dont think thats the problem.

I took it to Telus, Bell and Rogers' stores but they were unable to help and said that there might be a location lock on your device. I googled to see if there is any such lock but could not find anything about a geographical lock on a BB device.

My BB is just a digital alarm clock now :(

Regards
Incorrect. Rogers operates GSM 850/1900, UMTS 850/1900, and LTE 1700/2100. Bell operates UMTS 850/1900 and LTE 1700/2100, whilst Telus just operates UMTS 850/1900 in addition to legacy CDMA and iDEN networks.
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Old 12-28-2011, 11:35 PM   #5 (permalink)
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Default Re: Cannot use my 9700 in Canada

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Old 12-29-2011, 01:42 AM   #6 (permalink)
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Default Re: Cannot use my 9700 in Canada

If you're on a corporate BES system you may not be allowed to use third-party apps. The company pushes an IT Policy to all users that dictates how the device may be used. They lock out features like non-corporate email and often force the device to self-lock after a set period of time.
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Old 12-29-2011, 09:47 AM   #7 (permalink)
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Default Re: Cannot use my 9700 in Canada

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Originally Posted by dc/dc View Post
Incorrect. Rogers operates GSM 850/1900, UMTS 850/1900, and LTE 1700/2100. Bell operates UMTS 850/1900 and LTE 1700/2100, whilst Telus just operates UMTS 850/1900 in addition to legacy CDMA and iDEN networks.
Hmmmm Thanks for the info. But isnt BB9700 supposed to work with any of these?
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Old 12-29-2011, 09:49 AM   #8 (permalink)
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Default Re: Cannot use my 9700 in Canada

Quote:
Originally Posted by mandykk View Post
If you're on a corporate BES system you may not be allowed to use third-party apps. The company pushes an IT Policy to all users that dictates how the device may be used. They lock out features like non-corporate email and often force the device to self-lock after a set period of time.
Fortunately, I am not using corporate BES but unfortunately I still cannot use it as a simple phone :(
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Old 12-29-2011, 02:16 PM   #9 (permalink)
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Default Re: Cannot use my 9700 in Canada

Quote:
Originally Posted by aalishanafridi View Post
Hmmmm Thanks for the info. But isnt BB9700 supposed to work with any of these?
Yes, it should work with all of Rogers' bands.
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Old 12-30-2011, 09:21 AM   #10 (permalink)
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Default Re: Cannot use my 9700 in Canada

Quote:
Originally Posted by vrepair View Post
if you are using canada simcard .first check what is your providers band ..850mhz or gsm band 900/1800mhz

do this option/settings/network connection/mobile network/there u have band selection

put it to gsm band...if your phone is ok then fine if its not ok the go on changing the settings one by one where u can get network


if any more help u can hit me up at [email address]

wbr
This is incorrect and bad advice. Do NOT follow it.
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