Originally Posted by Dubdub
Call your carrier and talk to tech support, if they don't understand, ask them to go to RIM for help.
What else did you do when you changed devices? What password have you forgotten, BIS or the email account itself? If BIS, AT&T should be able to reset it. If the email account, then call the ISP and have them reset it.
One full week of all of the above...
No offense Dub, but you sound exactly like AT&T support...no recollection of what I just stated five minutes ago.
Called ATT Tech Support 3 times
ATT Tech Support realized they did not have adequate knowledge of BB and
transferred to BB Tech Support 3 times
BB Tech Support says if you use Device OS7 they cannot reset a password remotely, it must be done from my device or computer
The BB email password is lost
I have a fully functioning BB ID username and password which does not help
I can easily log in to BIS and view edit all my email addresses except the BB email account originally setup 10 years and 4 devices ago
Without connecting this email address to RIM servers, I am unable to fully register this device with my carrier's systems and collect the email going to this address