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Old 03-04-2012, 11:19 AM   #1 (permalink)
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Default TMobile 3G/EDGE Data Drops While on Wifi

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I'm wondering if anyone else has been seeing this.

On my unlocked 9800 (on my corporate account) after about an hour or so of everything normal on wifi and EDGE suddenly my EDGE drops to edge (I'm not using UMA since the handoffs don't work right anymore.). There is no way to get EDGE back without toggling off the mobile data network and back on again. If it drops to edge and I leave the wifi network the edge will stay indefinitely and never go back to EDGE.

On my wife's 9700 (personal account) I'm seeing the same thing but with 3G. All will be fine while on 3G and wifi but if you leave the wifi area after an hour or so, the BB logo will drop from the wifi but never jump up to the 3G, thus no BB data while on 3G.

I've talked with TMobile and they say there is nothing wrong with the network, though it only started doing this a couple of weeks ago and I haven't changed anything on either device. Two different devices with different OS's and on different accounts. It has to be a network issue but they say it's fine.

The data will always come back by cycling the mobile data off and back on but that's getting really old.

Just wondering if anyone on T-Mobile else has been seeing this.
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Old 03-04-2012, 11:51 AM   #2 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

For what it's worth, I'm not. I've been traveling the last couple of weeks and between hotel and airport wifi and home wifi, I haven't seen that.

I agree it sounds like network. Can it be strictly a local problem in your case?
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Old 03-04-2012, 11:55 AM   #3 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

That's what I thought as I have a roaming carrier in town that I can use and I don't have the problem when on that network. However, I noticed it a couple of times while traveling in Dallas this week but it only happened twice all week. In my home area on Tmo it happens all the time.
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Old 03-04-2012, 12:03 PM   #4 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

I haven't noticed that issue, but I have noticed that UMA handoffs aren't working for me either on my locked 9900 with 7.1.
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Old 03-04-2012, 12:06 PM   #5 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

That's why I quit using UMA. T-Mobile is falling apart.

I can't use UMA. Now I can't even use WiFi. If I don't use WiFi the EDGE never drops to edge.

Now with the royal screwing on roaming data I'm losing all reason to stay with TMobile.
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Old 03-04-2012, 12:21 PM   #6 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

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Originally Posted by John Clark View Post
That's why I quit using UMA. T-Mobile is falling apart.

I can't use UMA. Now I can't even use WiFi. If I don't use WiFi the EDGE never drops to edge.

Now with the royal screwing on roaming data I'm losing all reason to stay with TMobile.
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Wait, what's changed with roaming data?!? That and UMA were half the reason I moved back from AT&T.
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Old 03-04-2012, 12:26 PM   #7 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

Starting 5 April T-Mobile will begin capping data when roaming. The cap depends on your plan. When you reach the cap your data stops while roaming. Data will resume when you return to the T-mobile network or you go on wifi, but you'll have no data while roaming until the next billing cycle starts.

Yes, it stinks.

T-Mobile sent a SMS message a week back, or so, but it was in the news before that.
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Old 03-04-2012, 12:27 PM   #8 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

T-Mobile Data Roaming Changes April 2012 Create Opportunity To Leave Without ETF - MAS90, MAS200, Sage 100 Consulting
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Old 03-04-2012, 12:28 PM   #9 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

With my corporate account it doesn't apply but with my three personal lines it does. We have only one TMobile tower in town and the rest is roaming with Unicel.

50MB per month is a joke. I never thought we'd be screwed by TMobile like this.
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Old 03-04-2012, 12:36 PM   #10 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

I don't think some kind of roaming limit is unreasonable but 50MB for my 2GB throttled plan?

Anyway, back on topic...
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Old 03-04-2012, 12:45 PM   #11 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

Agree, and that's my complaint: The caps seem to me awfully low. Will just have to see how it works in practice for me.

Now back on topic.
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Old 03-04-2012, 02:35 PM   #12 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

That is absolutely ridiculous.

Coupled with Sprint not even offering international data packages to individual users, I am running out of options.
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Old 03-05-2012, 11:12 PM   #13 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

So, back on topic. Nobody else has seen this mobile data drop out while on wifi?
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Old 03-06-2012, 06:59 AM   #14 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

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So, back on topic. Nobody else has seen this mobile data drop out while on wifi?
Not that I've seen, no.
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Old 03-07-2012, 09:31 AM   #15 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

Apparently, I'm not the only one since my corporate IT department is acknowledging it's a T-Mobile network problem and they're trying to go through our account rep to get it fixed. I called twice but I got nowhere with T-Mobile Support for my wife's 9700.

It's getting really annoying to have to toggle the mobile network each time I leave the house.
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Old 03-07-2012, 06:49 PM   #16 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

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Originally Posted by John Clark View Post
Apparently, I'm not the only one since my corporate IT department is acknowledging it's a T-Mobile network problem and they're trying to go through our account rep to get it fixed. I called twice but I got nowhere with T-Mobile Support for my wife's 9700.

It's getting really annoying to have to toggle the mobile network each time I leave the house.
That is just bizarre...
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Old 03-08-2012, 01:29 PM   #17 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

JC I have had this issue as well. EDGE drops to edge when on WiFi for a period of time... Though when I leave WiFi and am on edge showing and I'm having to toggle as well. And this is in Hampton Roads Va. Plenty of tmo towers here
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Old 03-08-2012, 01:34 PM   #18 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

Thanks EZ...Have you talked to TMo about it? If not, would you? The only way to get it fixed is for them to get complaints about it. I've called them twice so far.

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Old 03-08-2012, 06:16 PM   #19 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

I called today to discuss this issue among others... They seem to think that WiFi is the solution to everything.
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Old 03-08-2012, 06:23 PM   #20 (permalink)
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Default Re: TMobile 3G/EDGE Data Drops While on Wifi

Yeah, they told me it should say "UMA" at the top, not EDGE. I had to explain that was before they quit supporting UMA and UMA > EDGE handoffs and they no longer work.

If you're not actually having the issue why would you call to "discuss" it?
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