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Old 03-19-2012, 11:36 PM   #1 (permalink)
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Default Big Mess!!!

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I own a BB torch 9800. it was bought in USA one year and a have ago. Is a AT&T device, nesver downloaded apps, but I did last week, the device presented lots of mess.

E mail accounts didnt receive and sen messages,
Email coudn,t be erased,
change default email account
Became very very slow

Technical supporters has been wasted dozens of hours,

finnaly applications can work becouse if i download them the email become disconfigured and it turns very very slow

What to do? I am desperate!!! PLEASE HELP
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Old 03-19-2012, 11:38 PM   #2 (permalink)
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Default Re: Big Mess!!!

Please help !!!
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Old 03-20-2012, 12:44 AM   #3 (permalink)
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Default Re: Big Mess!!!

Downloading an application should not have that big an impact on your device performance.

I would also provide more help; What app was installed, was it installed from App World, have you performed a battery pull, or a soft reset Alt+Right Shift+Del?
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Old 03-20-2012, 07:00 AM   #4 (permalink)
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Default Re: Big Mess!!!

Also, please wait more than two minutes before bumping your own thread. It's rude, and the it was the middle of the night in most of the North America.
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Old 03-20-2012, 08:16 AM   #5 (permalink)
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Default Re: Big Mess!!!

Do you have a BB data plan active on your account with your current cell carrier?

Have you tried a battery pull? 1st step to take if device is having problems? - BlackBerryFAQ
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Old 03-20-2012, 08:29 AM   #6 (permalink)
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Default Re: Big Mess!!!

There exist improperly built apps that monopolize the CPU or take a lot of memory, leaving other apps little to work with. Maybe you can tell us which apps these are.

You can see which apps are currently running by pushing and holding the "BlackBerry" (menu) button. Normally you should see the messages, "home", browser, BBM and phone apps and nothing more. Close the others (you don't need actively running).

Otherwise, try pulling the battery out (and then placing it back in) to force-stop any rogue apps, then see how the device behaves. If it behaves well, it is one of these apps. If not, there is still a chance that it is some sort of an integrated app that starts with the device - try uninstalling (those).
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Old 03-20-2012, 03:37 PM   #7 (permalink)
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Default Re: Big Mess!!!

Quote:
Originally Posted by ZombieBerry View Post
Downloading an application should not have that big an impact on your device performance.

I would also provide more help; What app was installed, was it installed from App World, have you performed a battery pull, or a soft reset Alt+Right Shift+Del?
I have installed some app for instance: to rpint, also quick pull, and many others. This probem happens with any app. My carrier have waste many hours reseting the device, putting out bat. and sim card, Also Changed sime card, we have been many many hours. looks not an easy problem.
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Old 03-20-2012, 08:50 PM   #8 (permalink)
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Default Re: Big Mess!!!

Perhaps it's time to think of sending it in to be looked at?

I have had device performance issues in the past and could almost always trace it back to a bad upgrade, or app install. Short of you actually remembering when your issues started to appear, and what you may have done to your device, send it in to have someone look at it.
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Old 03-20-2012, 10:17 PM   #9 (permalink)
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Default Re: Big Mess!!!

Why not just delete the apps that you installed and see if the problems go away?
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Old 03-21-2012, 10:52 AM   #10 (permalink)
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Default Re: Big Mess!!!

Quote:
Originally Posted by John Clark View Post
Why not just delete the apps that you installed and see if the problems go away?
This^
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