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Old 03-27-2012, 09:23 AM   #1 (permalink)
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3 days ago my trackpad stoped working, i read several posts on the internet about people with the same problem. they advised me to update my software but the probem is that when i plug my phone into the pc it wants me to choose between (charge only , sync media and usb). i cant select anything due to my trackpad not working please help, any advice would be greatly appreciated.
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Old 03-27-2012, 09:25 AM   #2 (permalink)
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Default Re: trackpad doesnt work....

What did you do to the device just before it stopped working? Did you drop it? Did it get wet? Sounds like water damage.
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Old 03-27-2012, 11:54 AM   #3 (permalink)
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Default Re: trackpad doesnt work....

no it worked normally..
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Old 03-27-2012, 12:40 PM   #4 (permalink)
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Default Re: trackpad doesnt work....

Certainly sounds like water.

What did you do tot he device just before this happened? Did you load and app or a theme?
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Old 03-27-2012, 01:24 PM   #5 (permalink)
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Default Re: trackpad doesnt work....

For what it's worth: KB29640-How to troubleshoot the trackpad or trackball and keyboard issues on a BlackBerry Smartphone

A software upgrade or software reinstall will rule out a software problem. See the same blackberry support page to search for instructions on forcing an OS reinstall using Desktop Manager.
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Old 03-27-2012, 10:02 PM   #6 (permalink)
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Default Re: trackpad doesnt work....

moisture or sweat got inside, take it apart and do a heat application to the board without melting it. be careful
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Old 03-28-2012, 07:41 AM   #7 (permalink)
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Default Re: trackpad doesnt work....

Quote:
Originally Posted by mrfixit View Post
moisture or sweat got inside, take it apart and do a heat application to the board without melting it. be careful
Do not listen to this advice. It is not correct.
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Old 03-28-2012, 09:33 AM   #8 (permalink)
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Default Re: trackpad doesnt work....

Have you tried a battery pull while device is on?
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