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Old 04-19-2012, 10:09 AM   #1 (permalink)
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Default New Email does not appear

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Hello all,

its happening something strange with my Blackberry.

I receive an alert of new email but it doesn't appear in mailbox.

I've already pulled out the battery but the problem keeps happening.

Can you help me please?
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Old 04-19-2012, 10:42 AM   #2 (permalink)
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Default Re: New Email does not appear

Are you sure the alert is for an e-mail and not for another app or text?
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Old 04-19-2012, 10:55 AM   #3 (permalink)
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Default Re: New Email does not appear

Yes, I am sure.

Because I receive the email in outlook and at the same time I receive the alert in Blackberry.
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Old 04-19-2012, 12:19 PM   #4 (permalink)
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Default Re: New Email does not appear

Are you BES? Word issued BlackBerry?
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Old 04-20-2012, 04:04 AM   #5 (permalink)
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Default Re: New Email does not appear

Yes, the service is BES.
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Old 04-20-2012, 07:16 AM   #6 (permalink)
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Default Re: New Email does not appear

Talk to you BESAdmin or IT dept.
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Old 04-20-2012, 02:30 PM   #7 (permalink)
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Default Re: New Email does not appear

Is hide filed messages enabled?
If you go into your folder redirection, are you able to see your mailbox folder?
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