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Old 02-08-2006, 03:45 AM   #1 (permalink)
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Default Upgrading Handheld Software

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Hello,

is there a quick and convenient method of upgrading the handheld software on about 40 Blackberry's (7290's). These are out in the field and it would be quite difficult to have them all in one by one and do them individually.

Which is the best upgrade method, or do the users have to manually do it by connecting them to their PC's?

Thank you for your help,

Phil.
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Old 02-08-2006, 07:23 AM   #2 (permalink)
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Sorry, there is quick way to upgrade your 40 BlackBerries. Each one must be connected to a PC that has Desktop Manager installed along with the upgraded handheld software. When I have remote users upgrade their BlackBerry I walk them through the whole process over the phone. It usually takes about 30-60 minutes each. Since we are using BES, I normally dont have to backup anything. But if your not using BES, plan on backing up and restoring everything. This will add additional time to the whole upgrade process.
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Old 02-08-2006, 07:35 AM   #3 (permalink)
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<Adding one word to d_fisher's response>

Sorry, there is no quick way to upgrade your 40 BlackBerries..
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Old 02-08-2006, 08:49 AM   #4 (permalink)
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Just came across a BlackBerry Technical Knowledge Base article that might be of intrest to you. How To - Upgrade to BlackBerry Device Software 4.0 or later. This article links to instruction on 4 different methods of upgrading. You might be interested on the method using an automated process from a shared computer.
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