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Old 08-10-2012, 10:12 AM   #1 (permalink)
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Default Office 2010 .doc attachments

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I am experiencing the same issue as described in the following closed thread:

/general-blackberry-discussion/252197-help-unable-open-some-office-attachments.html

This is happening at multiple locations.

When a user creates a .doc file using Microsoft Word 2007/2010, and emails it, the Blackberry user is unable to open it, citing "Unrecognized file format". This does not happen with .doc files created using Office 2003, or .docx files.

Is there a fix for this?
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Old 08-10-2012, 10:30 AM   #2 (permalink)
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Default Re: Office 2010 .doc attachments

If anyone else is using BES, please give this a try. Create a document using Word 2007 or 2010 and save it in .doc format. Then, email document to yourself and advise if you can view it. I haven't confirmed the problem on BES for Exchange yet.

EDIT: This only seems to affect BES for GroupWise.

Could an admin please move this thread to the BES Admin Corner?

Last edited by Bulbous : 08-10-2012 at 11:56 AM.
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