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Old 10-31-2012, 08:22 PM   #1 (permalink)
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Default Call forwarding problem on AT&T Bold. AT&T doesn't have a clue why.

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OK board, I searched and didn't find anything. Hoping someone here can help me, this is driving me crazy!

I have a work-issued BB 9700 via AT&T.
I have a personal iPhone also via AT&T.
I used to be able to forward all BB calls to iPhone after hours and on weekends. I always used the shortcut *21*xxxxxxxxxx# to initiate forwarding and #21# to cancel. Worked like a charm for many months.
Then all of a sudden, people started complaining that when they called my BB, it went direct to voicemail. When I investigated, it is indeed sending all calls to voicemail even though the forwarding settings clearly say to forward to another number (iPhone).

I have tried everything including flashing the OS to OS6. I have tried setting forwarding via the phone options also instead of using the shortcut. I called AT&T and they said they put in a ticket but never heard back from them.

Can anyone help me? It is not feasible to carry two phones all the time. Thanks in advance.
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Old 11-01-2012, 05:47 AM   #2 (permalink)
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Default Re: Call forwarding problem on AT&T Bold. AT&T doesn't have a clue why.

Call Forwarding is a network issue. You need to call AT&T back.

Why isn't is "feasible" to carry two phones?
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Old 01-15-2013, 05:17 PM   #3 (permalink)
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Default Re: Call forwarding problem on AT&T Bold. AT&T doesn't have a clue why.

I can't make bt I can receive . Pls can someone help out?
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Old 01-16-2013, 06:28 AM   #4 (permalink)
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Default Re: Call forwarding problem on AT&T Bold. AT&T doesn't have a clue why.

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Originally Posted by valentyne View Post
I can't make bt I can receive . Pls can someone help out?
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Old 01-17-2013, 06:52 AM   #5 (permalink)
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Default Re: Call forwarding problem on AT&T Bold. AT&T doesn't have a clue why.

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Originally Posted by rishabhsachan View Post
basically its a network problem if it is not solved by u then visit nearest blackberry service center and tell to the engineer they will solve ur problem
There are no BlackBerry Service Centres in the US. All problems are handled by the carriers.
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Old 01-19-2013, 07:55 PM   #6 (permalink)
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Default Re: Call forwarding problem on AT&T Bold. AT&T doesn't have a clue why.

xxaarraa

Call ATT back and ask for a tier2 support person. If the person who answers the phone cannot understand then ask for a manager.
The call centers are staffed with people who may not have all the details to solve the issue. The other option is to go to a device support center if one is in your area. DO NOT go to any vendor store, they cannot deal with the issue.

Pittsburgh: 2400 Penn Ave Suite 200
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Hours of Operation: Mon - Sat 9am - 6pm, Sun 11am- 5pm
The Device Support Center is located in the Strip District.
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