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Old 11-06-2012, 11:07 PM   #1 (permalink)
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Unhappy Wifi working but receiving no emails while abroad.

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Please someone help!
I visit UAE regularly and last time had no problem picking up emails via wifi when away.
Now I have wifi and can connect to internet to browse but cannot receive any emails.
Can anyone help, desperate for advice.
Thanks
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Old 11-07-2012, 01:20 AM   #2 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

To view Wi-Fi Diagnostics in Basic Mode on a BlackBerry smartphone running BlackBerry 6 or BlackBerry 7, complete the following steps:

1. On the home screen of the BlackBerry smartphone, select Manage Connections.
2. Select Wi-Fi Network.
3. Press Menu and select Troubleshoot.
4. Select Wi-Fi Diagnostics.

A basic Wi-Fi Diagnostics report is displayed.

can you please send this report on forum.

Last edited by bisleri : 11-07-2012 at 01:22 AM.
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Old 11-07-2012, 02:25 AM   #3 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Report after doing Wi-Fi Diagnostics is:-
Wi-Fi
Current profile : Instruments (this is the wifi name that i am logged onto)
SSID: Instruments
AP MAC Address: 00:22:75:5F:2E:80
Security Type: WPA2 Personal
Local IP Address: 192.168.1.3
Signal Level: -80 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired

VPN
All unticked

Blackberry Infrastructure
Connecting: X (has a red cross)
Authenticating router and server both have no ticks

Please help, thanks
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Old 11-07-2012, 03:47 AM   #4 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Wondered if you have looked at my response. Thanks.
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Old 11-07-2012, 03:58 AM   #5 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Harrymax,have you able to send this report via e mail or through pin message

To send the Wi-Fi Diagnostics report in an email message/Pin message, complete the following steps:

From the Wi-Fi Diagnostics menu, click the Menu key and select Email Report/Pin Report.(use both option ).
In the To field, type the email address.
Press the Menu key and click Send.

Please revert back with error while sending report through e mail or through pin message.
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Old 11-07-2012, 05:26 AM   #6 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Thanks for response but as mentioned I cannot use email at the moment unless I switch on data roaming which will cost a lot.
I have typed exactly what is on the screen above.
Also I do not have your email to send to.

Please help on this. Thanks
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Old 11-07-2012, 05:32 AM   #7 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Under Wi-Fi diagnostics
Blackberry infrastructure
Connecting:

Should this have an X or - ???
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Old 11-07-2012, 07:58 AM   #8 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

You are not connecting to the RIM BlackBerry network. I don't know the reason. First step would be try a hard reset, which I imagine you have already tried. Next would be to re-send service books, but I don't know if you will be able to receive them. See what others say. But in the mean time go ahead and see if you can do it.
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Old 11-07-2012, 09:44 AM   #9 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Just tried hard reset, didn't work.
Then a resend service books I think, can you please tell me how to do this, but think this still does not work.

The blackberry symbol only comes on when the mobile network is switched on. When on wifi it used to work but now it doesnt. Please help thanks
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Old 11-07-2012, 09:56 AM   #10 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

You can ordinarily resend service books from within the email setup app. If you are able to launch it and get to the screen that shows your email addresses and allows you to edit settings, open the menu and look for the service books command.

The alternative is to log in to your mobile service provider's BIS portal on the web and do it from there. A third alternative is call your provider's customer service number and ask them to do it.

If after resending service books you still are only connecting to the RIM BlackBerry network on mobile but not on wifi, then I don't know. I would suspect something with the wifi network you are using, or local restrictions, but I can't say for sure. See what others say on that score.
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Old 11-07-2012, 04:31 PM   #11 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

try typing www.blackberry.com/integrate into your browser, it will register you on the BlackBerry Wireless Network.

The downside is that you may have to enter your e-mail account(s)' information again to begin receiving any further e-mail.
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Old 11-07-2012, 10:26 PM   #12 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Thanks for this, I tried all what you said worked and I even re-entered email accounts but still when using wifi do not get emails. Only when I have mobile network on which costs me alot from abroad.

Please help!
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Old 11-07-2012, 10:58 PM   #13 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

You may have to contact your carrier then.
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Old 11-07-2012, 11:23 PM   #14 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

I had done this, O2 do not want to know. Have you any suggestions. I'm gutted, as it was working a couple of weeks ago when I was abroad and now when I came back not working. Any ideas? Thanks
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Old 11-08-2012, 10:11 AM   #15 (permalink)
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Default

Quote:
Originally Posted by harrymax View Post
I had done this, O2 do not want to know. Have you any suggestions. I'm gutted, as it was working a couple of weeks ago when I was abroad and now when I came back not working. Any ideas? Thanks
Sorry, if your carrier cannot assist, then i am not sure what we can do.
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Old 11-08-2012, 11:22 AM   #16 (permalink)
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Default

Quote:
Originally Posted by ZombieBerry View Post
try typing www.blackberry.com/integrate into your browser, it will register you on the BlackBerry Wireless Network.

The downside is that you may have to enter your e-mail account(s)' information again to begin receiving any further e-mail.
I searched for background on this and couldn't find anything. I understand the words, "register you on the BlackBerry Wireless Network" but I'm wondering exactly what that entails. One question, for instance, is whether this is of use to people who need to do something with their email, like rensend service books, validate a password, or whatever, but the email setup app on the handset fails to connect. What are the uses and limits of pointing your BlackBerry browser to that URL?

As I say, I've been searching and haven't found anything. Would have thought I'd find a KB article that references it.
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Old 11-08-2012, 05:40 PM   #17 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

It's a carrier thing.

Some carriers, for whatever reason, have quietly done away with their BIS page. Use the Setup application they said. Well and good, but there were issues with some devices that wouldn't let a user add/remove/edit any accounts that were tied to the device. So, go use the BIS carrier page. Yeah, uhmmmm doesn't exist for some carriers. Others have moved to a web-based BIS portal linked with the actual corporate carrier site

Normally (well, since June anyways), if you wanted to associate an e-mail account to a BlackBerry device (BIS account actually) you would follow the directions in KB02189. If that didn't do it, you would move on to KB10453 (Unable to integrate an e-mail account with BIS account) which covers almost everything except OWA. If you scroll down to Cause 1, under resolutions, you'll see a link to an Email Account Validation Tool, or eavt.

If you were to visit www.blackberry.com/eavt from any browser, you would see that you can test each account you have associated with your BIS account. but you can do this from a PC, whereas with the /integrate method, you can't. I don't know about anyone else, but I had 10 accounts tied to my BIS, and I am not checking them individually! If someone is having an issue with one account, I will more often than not, send them to the eavt, but if a user is having an issue with all mail, then integrate from the device browser is usually my answer. If that fails it's either a messaging server issue or a carrier issue, user error or RIM's network down.

What does it do? Exactly what it says, it will register you on the BB Network and then try to reintegrate all e-mail accounts associated with your active BIS account (regardless of device) That is what integration means. Registering the HRT [Host Routing Table] (Go to Options, Advanced Options, Host Routine Table. Hit Menu and select Register Now) IS registering you on the BlackBerry Wireless Network. Resending your service books (Setup>Mail Account>Login with password>BB Menu button>Service Books>Resend Service Books) will allow you to receive the provisioning and services that your carrier has included.

Why use it? A couple of reasons. As I mentioned above, it clears out a lot of troubleshooting in one fell swoop. A few steps are bypassed that may seem pretty easy to you and I, but some just want a streamlined way to do it.

[Where]
www.blackberry.com/integrate

[How]
Must be done from your device browser.

[What it does]
Registers the device on the network (HRT)
Tries to resend all associated service books to your device
Tries to reintegrate all e-mail accounts associated with your BIS account.

[What's the worst that could happen]
You may be asked to enter your credentials (User Name and Password) for one, or all of your associated e-mail accounts. These reasons could include credential errors (mistyped passwords), incorrect messaging server information. Before doing this, have all your information close at hand, in case you have to add an account that was deleted for whatever reason.




[Where]
www.blackberry.com/eavt

[How]
Can be done from any browser

[What it does]
Used to validate the integration of an e-mail account

[What is the worst that could happen]
Not a thing.
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Old 11-08-2012, 06:00 PM   #18 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Excellent. Thankyou Zombie.
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Old 11-09-2012, 04:57 AM   #19 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

Have tried :
blackberry....com/eavt
host routing
and everything else that has been recommended.
I still do not know what to do next!
It is costing me a fortune to roam while I am abroad, please help!
Thanks
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Old 11-09-2012, 07:57 AM   #20 (permalink)
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Default Re: Wifi working but receiving no emails while abroad.

As I stated before Harrymax, call your carrier. There is NOTHING we can do that your carrier cannot. You are paying for a service, you are not getting what you paid for.

Call-Your-Carrier: either ask for a roaming package or change carriers, or buy a PAYG SIM and use that.
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