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Old 11-09-2012, 09:43 AM   #1 (permalink)
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Default Cannot activate

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Hi Everyone
I cannot get pass enterprise activation. It stops and says delete your device data and try again... This is after encryption verified screen so password is good.
Any ideas?
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Old 11-09-2012, 10:05 AM   #2 (permalink)
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Default Re: Cannot activate

Do you have a Blackberry data plan?

Is this device a personal device or corporate device connected to BES?
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Old 11-09-2012, 10:24 AM   #3 (permalink)
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Default Re: Cannot activate

It is on BES. I got the activation password from my BES administrator. They just made some changes and moved servers, they just want us to re-activate, but BB is asking me to wipe data?

Admin told me go to Security Wipe and check Emails, Contacts, etc.. and then wipe. But will this wipe my app data? It says "All application data will be lost!".
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Old 11-09-2012, 10:51 AM   #4 (permalink)
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Default Re: Cannot activate

Yes it will. Apps can be downloaded again since they should be tied to your BBID.

Back up your device. Wipe and then try activating again.
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Old 11-09-2012, 11:32 AM   #5 (permalink)
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Default Re: Cannot activate

Great, adds insult to injury. Thanks for your replies both of you.
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