Originally Posted by andymyers2002
I know, I've seen a few posts around this but haven't seen one that's helped me. I'm a newbie with this, through and through, but thought I followed the right steps when upgrading to 4.0 software from the Verizon website. Anyway, I get the following error when trying to get a link from an e-mail:
Your device does not currently have any Browser Configuration Service Book Entries.
Please contact your service provider to enable the Browser on your device.
I called Verizon and they had no clue, I have a Blackberry account, can send and receive e-mails no problem, but just can't browse?
Any help is appreciated. I have resent the service book and the handheld received it, but still no browser. On the main screen I have this thing called enterprise activation, but I don't know what that's about. I'm just a regular user on a wireless plan, so I don't think I have an enterprise server?
I am a Verizon customer and have experienced the same things as you. It also seems that the verizon tech support people do truly believe that they can and will help right from the first level. However, I have experienced on at least three occassions that their first level support tier is not very Blackberry knowledgeable, yes they probably know more than others but they still sre the same people that handle every other brand and customer out there and though they do know a slight bit more than most (or at least have access to their terminals that lets them look up things that others cant) I have found out that you need to insist for them to escalate you at the very least to level two. This past week I had problems after I downgraded from 4.1 back to 4.02, and try as they may have, they simply could not resolve my problem and finally decided ti have the unit replaced. Now I happen to have two 7250s so after i hung up I took my second one and started to do the same procedure all over again, with the same results, this time I forced to escalate the issue the second tier support guy had me going whithin ten minites of him starting to talkt ot me. After I hung up I took my first bb and did xactly what the last support guy at level two had said and the unit was up and rinning in minutes. This was on Thursday night, on Friday the replacement unit came in and I promptly returned it. A bit if a shame a bit of a hazzle but take my advice call them and after you start dealing with the person that answers just insist on speaking to his upervisor, tell them you are having an issue that level 1 has not been able to resolve to please escalate you to the second tier. You will be up and running in no time.